absolute worst client services. - Aliz Hotel Times Square New York - Trade Reservations
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🤮 1/5 - absolute worst client services.
By 👻 @J K., 03/09/2024 3:00 am
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the only toiletries at check in were moisturiser and conditioner. no soap, so shampoo, no shower cap, nothing else. called front desk, 30 min later called again, 15 min later called again, 15 min later went down to lobby and we were told "request was closed" wtf??? called again. after two promises to "bring up personally" thenbit was CLOSED? was then told to CALL BACK IN 30 MIN!!! i, the guest, has to follow up. was also told THERE IS A SUPPLY SHORTAGE. so dont tell your guests that they need to figure out a solution to clean themselves????? this is MANHATTAN. a "Nice " hotel that cant keep a soap and shampoo supply???? what the h*ll? never again, just the idea that they couldnt take accountability and prolly rationed the soaps to the suites it BS
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