Good food, service not so much - Aqua Kyoto London - Buy Reservations
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😒 3/5 - Good food, service not so much
By 👻 @Adrianna, 03/03/2022 3:00 am
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I went to Aqua Kyoto for an anniversary dinner with my partner. We had an early reservation so when we arrived most tables were empty yet it took the waitress a long time to take our order. We were served by a few different people, some nicer than others. Unfortunately, our main waitress seemd mostly uninterested in us and was not very pleasant to deal with. The food itself was really good though, the matcha noodles were particularly delicious. The presentation was also beautiful. We decided to skip the dessert (I'm lactose-intolerant and all options had dairy in them anyway) but ordered more drinks.
Before my partner got his drink, we were handed the check and told they needed our table but they could offer as a table in the bar area. We didn't mind as our reservation was for two hours, however it should've been handled better. We still had at least 15 minues left and I didn't appreciate being rushed by the waitress that took so long to take our order in the begining. My partner noticed his last drink wasn't on the check and asked if they'll bring it to him at the bar and the waitress said yes. When we moved to the bar, the person there definitely did not expect us and could only offer us table without chairs. We ended up having to move two more times before we were finally able to sit down and my partner still hasn't gotten his drink at that point. He talked to the person who sat us twice but to no avail. He wanted to order it from the bar but the bartender said only the restaurant serves that particular drink. Eventually, after maybe half an hour, he talked to the manager and finally got it, on the house. It was all a bit ridiculous.
Overall, most of our experience was positive but I probably won't be back due to the level of service that did not match the price tag.
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