Where does one begin? I made a reservation weeks before and - Aqua Shard London - Buy Reservations
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🤮 1/5 - Where does one begin? I made a reservation weeks before and
By 👻 @Mariah O., 02/03/2023 3:00 am
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Where does one begin? I made a reservation weeks before and had noted a request for "best table".They gave us had an obstructed view. The host told us they still need to seat those at the bar waiting for walk-in. I told her I had made this reservation weeks ago and why are we competing with walk-in customers? Then she hesitated to move us in fear as her "colleague might get upset". It made us question this institution's priorities.After ordering drinks, our waitress came back 10 mins later to tell us the beverage has sold out. After ordering a second time, she came back and told us 3 more of the cocktails were sold out, so we had to order a third time. It had been about 15-20 mins later before we got our drinks. Why is our waitress not informed to begin with?The presentation of the food was beautiful but the taste was sub-par and absent.I had asked to speak with the manager, Cesare Stoytchew, who profusely apologized but made no accommodations or adjustments.After reminding him it was my friend's birthday (it was already noted on the reservation), he had a dessert sent. I requested for a glass of champagne (at the least this should be able to be arranged) and the birthday treat arrived without it and without any utensils or candles...Worst dining experience. Would not recommend
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