HORRIBLE, HORRIBLE SERVICE!! Had a reservation but felt - Ascent Lounge New York - Buy Reservations
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🤢 2/5 - HORRIBLE, HORRIBLE SERVICE!! Had a reservation but felt
By 👻 @Cindy B., 12/16/2023 3:00 am
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HORRIBLE, HORRIBLE SERVICE!! Had a reservation but felt completely JUDGED the entire time. Waited a long time for anyone to even acknowledge us. Finally someone stopped by & we ordered drinks & 3 appetizers (they only have small plates). We also asked for water at the same time but that took a LOOOONNNNG time to come. Got our first round of drinks & all 3 apps at separate times and still NO WATER. I feel like we had to BEG for it. The servers are NOT friendly at all & hardly even spoke to us. Nobody checked on us to see how we were doing & the place was half empty especially for a Saturday night. They are very quick to clear your empty drinks & plates, almost like they can't wait for you to leave. Too bad since it is a nice atmosphere. Finally was able to order a second round of drinks even though I did not want to give this place any more of my money. They took my card at the beginning (like they didn't trust me) and then when they brought the bill they were waiting for me to put my card out. When they asked if I was using a card I had to tell them they had taken it at the beginning. I am normally a very generous tipper but when the machine starts at 22%, I chose "custom" and left 10% even though I didn't want to tip anything.
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