Don't waste your vacation here. Very poor service and bait and switch. - Avra Miami Sunny Isles Beach - Buy Reservations
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🤮 1/5 - Don't waste your vacation here. Very poor service and bait and switch.
By 👻 @Rosh039, 12/21/2023 3:00 am
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We reserved a room for 30 days. We checked with the front desk 4 times including the day we were checking in and they told us that the room which we requested was on hold for us. We spoke w Cole, Nick and another woman at the front desk that all confirmed that are room was waiting for us! We drove for 10 hrs. Only to be told the room was booked and would not be available for a few days. There was only a nite front desk man who said there was nothing he could do. There was not a manager on site and no one to speak with. As we walked in there was a panel of glass in the lobby that was shattered and we were told it had been that way for a month. The carpet & chairs at reception area were filthy. We stayed here once before, 2 years ago. We learned that it has since had 4 managers either quit or get fired and only a few housekeeping staff( only 1 at night.). Also, their lobby bathroom was dirty. We are currently in a tiny room facing the street w no balcony. Other balconies either face McDonalds or a parking lot on the other side. The room we were suppose to be booked in had a deck that was good for our service dog, this one has barely enough room for his bed. We are so disappointed. Not a way to start a vacation. The people who walked in after us had a similiar problem that the rooms they reserved were not available as well. Do yourself a favor and stay somewhere else. Not worth the aggravation!!
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