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🤮 1/5 - We made reservations for Christmas Eve We brought my eighty
By 👻 @Sofia G., 12/25/2023 3:00 am
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We made reservations for Christmas Eve We brought my eighty eight year old father who is disabled . When we got to the restaurant They didn't have seating in the main dining room. They had limited the sitting to the bar area which was never told to us when we made the reservation. The only seating they had for us was a high table with stools. When we told the manager that we had an 88 year old disabled man with us. He said we had no choice but to sit there. That the other tables which were at ground level and bigger were reserved for others. We were a party of five. We had nowhere else to go since it was Christmas Eve. We knew that there were no reservations available anywhere else. My father did his best to climb up onto the stool with our help it was embarrassing for him. The awkward moment with manager already started. They could have made an exception and put us in the main dining. The bar area was noisy and had horrible loud music in the background. We decided to Try to make the best of it since it was Christmas Eve. But things just got worse. The starter was good we had the Seafood tower the waiter was very pleasant and did his best. We were used to eating at high end restaurants with impeccable service and accommodations. The fact that we were sitting in the bar area was very annoying. Our Starters were good we had the surf and turf My father had the oysters. Which je said was good and I had the endive salad which was good. Everything started to fall apart with the main course. Every time we were served a course We had to tell the servers assistant where to place the meal who ordered what. At a "high-end "restaurant this This is not normal. Your server usually knows who ordered what we were only 5 of us. Once the main course was served, the prime rib was overcooked. My nephew had asked for it to be rare. My sister had asked for medium. She got rare I ordered the fish It was extremely fishy and dry, as well as my brother-in-law Who ordered the sea bass as well. The garnish was more tastier than the fish. We were very disappointed with the main course. All of us agreed that for the price and the place that we were at that It was unacceptable. We could NOT enjoy our meal. We were debating whether or not to tell the manager. When it was time for the dessert it was the last straw. It come out at different intervals Everyone got their desert at different times. The coffee we ordered with dessert was cold and we had to wait over 5 min to get sugar to the table. Two of us ordered the toffee pudding. It wasn't even a pudding it was a piece of cake and it tasted stale and dry. The pecan pie was ok. My dad ordered the apple tart which looked good but 3 out 5 of us waited more than 5 min for the other desserts to come out. When we finally got the courage to tell the manager he was not empathetic we told him everything that had happened and he didn't seem to care did not offer to make us walk away from the table to feel better about this experience. Super dissappointed so much so we left without leaving a tip for the waiter. My family has never done this but we were so upset at the manager that we felt the only way to send the message was to leave zero tip. I felt bad for our waiter he did a ok job with being short staffed but why should we pay for an expensive meal that was not what we expected. Then to top off the evening my father struggled to get out of the stool so much that when we halfway reached the exit he started vomitting. NEVER GOING BACK!
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