Worst Experiece of our lives - Caesars Palace Las Vegas - Trade Reservations
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🤮 1/5 - Worst Experiece of our lives
By 👻 @Vanessa B, 04/26/2024 3:00 am
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Check in is 4pm. Our room was not ready until 10:30pm. The staff kept saying cleaning was in there “right now” and to come back in an hour. Which we did - a total of 6 times. We were offered a room credit for food/drink. When we checked out, this had not been applied. There was also a random mini bar charge for champagne - we are non drinkers so not sure how that got on there. Check out staff assured me that the charges would be rectified “behind the scenes” and I would receive an updated email. I have now received an email showing no action against the incorrect charges and the hotel has deceitfully withdrawn the funds from our credit card. So not only did they not provide the actual service we paid for (access to a bed or room) for over 6.5 hours, but somehow made us pay even more in incorrect charges.
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