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Ranked #15 in Sydney's Best Restaurants.
🤮 1/5 - COCKROACHES.
By 👻 @David C., 01/18/2024 3:00 am
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I have to start with that because we saw no less than 5 while we were there which was less than an hour. And those were just the ones we saw. This was among the worst dining experiences I've ever had from start to finish. When we arrived, the host berated my wife for not checking her email (while on vacation - which they knew) so we hadnt confirmed the reservation. They made her confirm her email address after we were already at the restaurant.. Super weird but whatever. When we sat down, there was an identical table next to ours that was empty and we asked to switch but were told that table was taken. About 10 minutes later, a kid and his date sat down there and after ordering drinks, the kid bragged about getting away with ordering alcohol underage - so I guess you can feel comfortable coming here if you're 17! We ordered bread to start and were getting concerned that it wasn't coming. After they dropped off the food, we saw the bread was coming but we no longer wanted it because the main course was there. The server said he was confused because he thought we wanted the bread WITH dinner. What kind of restaurant serves bread with dinner? It's ok to mess up but that was such a ridiculous lie that my intelligence was insulted. Don't try to gaslight me to cover up your mistake. Thankfully, they comped the bread that we didn't eat (by the way, this is the first place we've been in Australia that charged for bread). The waiter convinced me to try the wagyu special. Yes, the term wagyu is overused, but this could not have been further from wagyu. Normally, imitation wagyu is still pretty good but this was actually disgusting. I took two bites and couldn't stomach any further. A hamburger has higher quality beef than this sirloin. The other reason I couldn't stomach it was the cockroaches. We were on a 5th floor patio and they were all. Over. The walls. Look, I get it. We're outside and bugs exist. But cockroaches that are multiple inches long cannot be tolerated and when they keep coming from the same place and you have to be asked multiple times to get rid of them, maybe you should investigate where they're coming from and try to get rid of them instead of just getting rid of the one?? But that's too much to ask of this service staff. Just the worst dining experience I can ever remember having, from the food to the service (and the consistently poor service from everyone we interacted with) to the ambiance. Go to McDonald's downstairs and you'll not only have a cleaner eating experience but it'll taste better and cost 10% of the price.
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