I had a very unpleasant experience today at Carbon. - Carbon Cafe & Bar - Platte St Denver - Buy Reservations
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🤮 1/5 - I had a very unpleasant experience today at Carbon.
By 👻 @Ronald H., 02/21/2022 3:00 am
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I had ordered food and coffee for myself and my friend. We were planning to make it a working breakfast. I had my service dog with me, lying down on the floor. He wasn't barking, jumping, or annoying anyone. He's a trained service animal. One of the employees, who I believe was the manager, confronted me about my dog. He was wearing a long sleeves shirt and jeans. He was extremely rude and disrespectful. He told me (in a loud tone of voice) that dogs are not allowed in the back area. I told him that he was a service dog. That wasn't enough for him. He then asked me what does he do. Sure, no problem - I told him what function the dog does for me. It wasn't enough for him. He then continued to ask more specific questions about the dog and my condition. He was very loud; everyone was staring at me. I felt that he was putting me on the spot, and it felt very anxiety-inducing. I even had to say what condition I had because he wouldn't stop asking. According to Americans with Disabilities Act (ADA) -- What questions can a covered entity's employees ask to determine if a dog is a service animal? A: In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.Clearly, he violated this rule. He's asking questions that are outside of what can be asked and putting my medical condition/privacy exposed to the public. Additionally, question four of ADA says: If someone's dog calms them when having an anxiety attack, does this qualify it as a service animal? A: It depends. The ADA makes a distinction between psychiatric service animals and emotional support animals. If the dog has been trained to sense that an anxiety attack is about to happen and take a specific action to help avoid the attack or lessen its impact, that would qualify as a service animal. However, if the dog's mere presence provides comfort, that would not be considered a service animal under the ADA.I told him that my dog is a psychiatric service animal, which he then said that he didn't qualify as a service animal. He just kept going. Honestly, it made me feel uncomfortable because of the way he was talking to me and making put my medical conditions out in public. We left - and honestly, it ruined my morning, and I had lost my appetite. I will not be coming back. Hopefully, this review will help other people with Service Animals and hope they choose to go somewhere else where they're not going to be disrespected. I told one of the staff what had happened. I left, and no one apologized. I will not be coming back.Here is the PDF for reference in case Carbon wants to include this as part of their training. Here is the link. <a href="/redir?url=https%3A%2F%2Fwww.ada.gov%2Fregs2010%2Fservice_animal_qa.pdf&s=418b2b1ff5a06c81d353a1517aec582c77b6630931d201eda32cf4b01d3adf20" target="_blank" rel="nofollow">ada.gov/regs2010/service…</a>
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