Second time was not the charm - Catch Steak Aspen - Buy Reservations
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Booked 1 times by Catch Steak Aspen customers.
Ranked #27 in Aspen's Best Restaurants.
😒 3/5 - Second time was not the charm
By 👻 @CLR, 02/14/2024 3:00 am
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Had dinner here on a Tuesday night but we were very disappointed with the service. Sadly we were celebrating two anniversaries and we reserved a month in advance to avoid any hiccups. Host Ryan was great and did give us nice table although we had to wait maybe 15 minutes. Bar and drinks also great. Food overall good but service was not. Our server had too many tables and would disappear for a long while leaving us without plates for appetizers and flatware. We were here last year and because service was so great then we came back but not the case this year. We ordered a few appetizers first two came relatively quickly but sushi took almost an hour into our reservation. We had to ask server if it was still coming. Then once it did arrive we had no plates and server was nowhere to be found. He didn’t check on us at all until we were done. We placed dinner order which also took very long again we had to ask why the delay and he had no clue. We know all restaurants this time of year are busy and some delays are expected but how the server handles that delay is what matters. At this point we didn’t even want to stay for dessert so we paid and left. We truly regret coming here on such a special occasion when we could have gone to one of the many other options in town. We won’t be returning.
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