Service does not match the price point. - Catch Steak Aspen - Buy Reservations
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Booked 1 times by Catch Steak Aspen customers.
Ranked #26 in Aspen's Best Restaurants.
🤮 1/5 - Service does not match the price point.
By 👻 @Cee W., 03/18/2023 3:00 am
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..I went for dinner and the experience started off fine. Drinks at the bar were good and the waitress was able to provide helpful guidance on some of her favorites across the menu. My friend ordered the "best filet in America" and a lobster tail, when it arrived it was clearly severely over cooked. We let the waitress know, she agreed, and then brought the manager over. The manager never once disagreed that the steak was over cooked, but was incredibly condescending and rude. She assumed we wanted to eat the overcooked steak but have it taken off the bill; we assured her we were happy to pay for it, but wanted it remade properly. She made no apologies for the kitchen, offered nothing to make up for trouble, and left the table as if we were causing an issue. 25 minutes later after still not receiving a new steak we checked in with the waitress to ask what was going on and if there was something more that could be done to make things right because our meal was severely impacted. She sent the manager back over - the manager continued to be rude and condescending- letting us know that the steak needed to be cooked from raw (uh, duh) and that takes time and that we could have had the over cooked steak and have eaten already. Given her rudeness, lack of resolution skills, and clear lack of understanding of customer service, we declined the upcoming steak and asked for the bill. I know mistakes happen, but it's how you respond to those mistakes and show customers that you care about their experience and business that matters - in this case, i would have been disappointed to receive this service level at Red Lobster, let alone at Catch Steak for a $140 steak and lobster. My advice: skip it all together and go somewhere else.
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