Charley's has forgotten their way... - Charley's Steak House Tampa - Buy Reservations
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🤮 1/5 - Charley's has forgotten their way...
By 👻 @John K, 01/22/2024 3:00 am
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Expressing my disappointment is an understatement. My family and I have been loyal patrons of Charley's since the early 2000s, and it has always been our go-to destination for special occasions. On this particular event, celebrating my father's 80th birthday, we were looking forward to the exceptional experience that Charley's had consistently provided. The evening began smoothly with appetizers, but unfortunately, things took a downturn as our server became overwhelmed. Charley's lacked a support system, and when our server struggled, the entire experience crumbled. Drink orders took an eternity, a simple request for fries for the kids turned into a 20-minute wait, and our server seemed oblivious to our requests. When the main course arrived, the standard of service and food quality, expected from a high-end establishment like Charley's, was sorely lacking. My wife's filet was significantly undercooked, despite sending it back, it returned with the same issue. My brother and I opted for the tomahawk wagyu steak, only to receive cold steaks – an unexpected disappointment at Charley's. Even dessert became a test of patience, as it took a staggering 25 minutes for our coffees and desserts to arrive. This was the final straw, prompting me to express my concerns to the manager. Our visit to Charley's was fueled by expectations based on our past experiences, but sadly, the current state of service and quality no longer aligns with what Charley's used to stand for. Instead, we received a service comparable to that of a casual dining restaurant like Chili's. Regrettably, we have decided not to return. Competitors like Flemings, Eddie Vs, and Capital Grill prioritize their customers' experience, emphasizing service and quality. It's disheartening to see Charley's veer away from the standards that once set it apart
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