Worst customer service - Chikarashi Isso at Hotel 50 Bowery New York - Buy Reservations
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🤮 1/5 - Worst customer service
By 👻 @EMM, 01/15/2021 3:00 am
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DO NOT EAT HERE!!!! This is the WORST customer service I've ever experienced after having lived in Manhattan for 15 years. I got charged $300 cancellation fee due to the restaurant's mis-communication. The owner refused to listen to my situation. Their intention is not to focus on CUSTOMERS and SERVICE, they only want MONEY.
My husband and I were hoping to celebrate our 5 year annivery here... After what we experienced, we will never go to Chikarashi again and will encourage our friends and co-workers not to go there as well.. Here is what happened.
It was pouring rain in NYC that week.
I specially called 3 days in advance to confirm if there's indoor dining. If not, I will cancel my reservation as it will def rain that day, and we wanted to make our anniversary special. The hostess promised me there would be indoor dining.
On the date of my reservation, I called the restaurant again to confirm if indoor dining 's open since it was pouring outside. Someone picked up and said they will proceed with outdoor dining!! "We never had indoor dining...". I was furious!!!!
They completely mis-represented the service. They also refused to cancel my reservation and refused to reschedule. "it's too late to cancel, we have to charge you $300 for cancellation fee. " Jesus Christ!!
With such attitude towards customers, this business will NOT go far
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