Very disappointing - Cinquecento Neapolitan Pizzeria (Chelsea) London - Buy Reservations
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🤢 2/5 - Very disappointing
By 👻 @M G, 12/29/2022 3:00 am
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Read some good reviews so decided to try this place for the first time. When we arrived I could see through the windows it was busy. It’s walk in only, no bookings. So I went to walk in, but the chap who seemed to be the Maitre d’ was the other side of the glass entrance door, and when I went to go in, he glared at me, then put his hand up, palm facing me very rudely, as if to say “no, don’t come in”. Not a great start as no further explanation was forthcoming. So we stood on the pavement a bit confused, waiting to see if he came back to explain what the issue was. He didn’t, and I’m not trained to respond to hand signals, so I went in anyway and asked for a table. The odd thing was he was then fine and said a table was available, so it was a strange start but the place was lively and full, so we though hey ho and sat down. Things went downhill from there; the service was chaotic to say the least - the waiting team were rushing around, bumping into each other and looking and sounding pretty frazzled. Our waitress brought our drinks then left us - and it was like we’d then become totally invisible. I kept trying to catch her attention so we could order. After quite a while I managed to do so. We ordered pizzas then sat for over 40 mins more whilst others who’d come in after us were served, had eaten and left. Eventually I asked the waitress where our order was. She said the pizzeria had lost temperature so our order has been forgotten?! But others around us were getting served their pizzas all this time. Eventually they arrived - my order was wrong, but by that point we were starving so just ate what was offered. Agree with other reviews that the pizzas were really soggy and sloppy - perhaps they rushed to get our order to us after their errors, but it really was a shame, as the pizza sauce was really tasty, and the crust was flavoursome. I then had to ask a couple of times for the bill which also took a while to come, and when it did it was wrong as well. Lots of gushing apologies from our waitress, but sadly our meal was not a great experience. All in all, disappointing food and poor service, and we won’t return.
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