Rude, insensitive, complete opposite experience to the previous City Winery NYC hospitality - City Winery New York - Buy Reservations
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🤮 1/5 - Rude, insensitive, complete opposite experience to the previous City Winery NYC hospitality
By 👻 @A2012178, 06/23/2022 3:00 am
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Insensitive and zero customer orientation. Complete insensitivity to handicapped patrons. I have been a regular patron at the previous City Winery for multiple concerts and always had a wonderful experience - good hospitality, great ambience, helpful staff. My experience at the new venue was truly upsetting and deplorable. Sorry to say the new venue is far from this hospitality standard. Poor management, rude and insensitive staff, unwillingness to help handicapped patrons without multiple reminders. Awful customer orientation, the worst I have ever experienced at any music hosting venue in NYC. Patrons with physical disabilities should not expect much in terms of help / decency / kindness even for a basic request. Would recommend staff at the hosting and floor management to go through sensitivity and customer management training
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