Good food, almost unfathomably bad service - Contessa Boston - Buy Reservations
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🤮 1/5 - Good food, almost unfathomably bad service
By 👻 @Toby, 12/11/2022 3:00 am
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I went to Contessa in back to back weekends. The first time it couldn’t have been more pleasant - food was good, service was attentive but not pushy. Everything you’d expect from this level of place. The second time I, as well as the other patrons in the area, were treated to service I would describe as out of an SNL skit. We sat for about fifteen minutes before being asked if we’d like coffee. We ordered, and after much more waiting, three of our four dishes came out. None of the ones that came out were correct. One dish was unaltered but missing a key ingredient. The two others were wrong as well. And the fourth dish that never came was clearly put in incorrectly. All around us, fellow diners experienced similarly bizarre service from one particular server. One table, a group of four not celebrating anything, received a dessert with “Happy Anniversary” on it. I still wonder about the poor couple that got some normal tiramisu instead. I get it - staffing is tough - but it would have been a much better experience had the manager just sent this person home and a competent person told us it would be a little longer than expected. Instead we got our bill incorrectly itemized three times. I hope those people got something for their anniversary.
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