TERRIBLE CUSTOMER SERVICE - Drake's Dallas - Buy Reservations
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Dallas's Best Restaurants that are most frequently booked by customers of Drake's Dallas
🤮 1/5 - TERRIBLE CUSTOMER SERVICE
By 👻 @Kylen K, 03/23/2021 3:00 am
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DO NOT GO HERE. TERRIBLE SERVICE. These people don't know the first thing about customer service. Would give zero stars if I could. Had family flying in from California to visit us here in Dallas and was very excited to finally get to try this restaurant out after being new to the area. Made a reservation for a Monday (a slow day for most restaurants) and was told that our family's flight was cancelled the same day of the reservation. First off, it took FOREVER to get someone on the phone because they'll answer and then immediately put you on hold with no warning and then continue talking in the background. Extremely unprofessional. When I FINALLY got them on the phone, they told me I wouldn't be charged any cancellation fee. Next day I woke up to a $75 fee on my bank account!!!!!!!! $75????!!!! Sad thing is, I would've spent hundreds more than $75 on the meals I would've paid for in the future had they handled this properly. Now they'll never get another dime out of me, or any of the people I would have sent their way. Disgusting. Not even restaurant credit was offered.
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