AppointmentTrader FAQ - Elan Spa at The Greenway Cheltenham - Trade Reservations
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- Any Room Type
- Any Suite
- Feature Suite (36 Sqm King Bed In Main Or Coach House Wi Fi)
- Master Suite (39 Sqm King Bed Wi Fi Largest Room With A Separate)
- Manor Four Poster (36 Sqm King Bed Wi Fi Cotswolds Rolling Hills)
- Feature Room (36 Sqm King Bed In Main Or Coach House Wi Fi)
- Manor Suite (39 Sqm King Bed Wi Fi Largest Room With A Separate)
- Any Standard Room
- Classic Room (18 Sqm Double Bed Wi Fi Tea And Coffee Facilities)
- Classic Lodge Room (23 Sqm Double Bed Wifi Coffee And Tea)
- Master Room (29 Sqm King Or Twin In Main Or Coach House Wi Fi)
- Any Deluxe Room
- Deluxe Room (25 Sqm Double Bed In Main Or Coach House Wi Fi Large)
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Elan Spa at The Greenway Cheltenham Reviews from The Last Year
A gem
The service in this beautiful historic and beautifully located hotel could not have been better. Professional as well as friendly and accommodating, they made our stay a lovely experience. Our room was spotlessly clean and white despite being blessed with old beams, the views lovely despite rainy weather. The quibbles - not very good reproduction furniture - swept away by a very nice overall ambience and impeccable service.
Pride of Cheltenham NOT
I was bought a spa package for my 60th birthday, it was a top price package with truffle and champagne facial. On arrival the spa was extremely busy and we soon learnt it was a race meeting weekend. Toilets were disgusting, laundry bin in changing room was over filling. No available beds around the pool area due to wet towels and dressing gowns. I asked someone if I could use a bed as it had been unoccupied for 20 minutes but was sharply told it was needed. The treatment however was lovely but the room was not. The jacuzzi was cloudy and seemed to be out of action. When I asked the receptionist he came and pressed the buttons which we had been doing forc15 minutes and walked away with the jacuzzi still showing no sign of bubbles. I had a glass of wine in the reception area and was told I would not be allowed in the pool area, considering we had clearly given up on the spa area I was handed a cloudy plastic glass , to which I refused and ask fir a glass, much to the receptionist annoyance. The Greenway has always been considered one of the best of Cheltenham but I can honestly say it is now considered a disappointment.
The Greenway afternoon Tea - the perfect celebration
Following a funeral service at the Cheltenham Crematorium we wanted somewhere to escape, reflect a little, relax, and enjoy a small family reunion. The ask was simple: log fires, a few drinks in stylish surroundings, and a sumptuous afternoon tea. We settled on the Greenway. Booking was easy, we were expected on arrival, ushered into a lounge (with a log fire - hurrah), drinks order taken, followed by various family toasts. Tea was announced and we were shown into a private room with dining table all set. And then the food arrived. I can't do it justice here but suffice to say it was delightful, imaginative, plentiful, beautifully presented, and delicious . The choice was wide and satisfied three different generations. The service was exemplary; friendly, courteous, efficient and timely. And, they boxed up what we didn't finish and two parties talked endlessly about the afternoon on their train back to London - much to the amusement of other passengers as they tucked in to their tuck box. Value for money? 'Absolutely' on every level. I can't thank or recommend the staff enough. Next time I need to stay in Cheltenham - there is only one place I am heading. The Greenway. Bravo!
High quality
We were there over Xmas and Boxing days so our deal was a "package". We did not use the Spa. The staff at all times were cheerful and efficient, and it was super to have our room made up while we had breakfast ! Our bedroom (no. 1) was spacious, with good bathroom facilities, a very comfortable bed and a very efficient central heating system. Also very welcome were the number of power points, including USB connections. A small bottle of fresh milk was a nice touch for tea/coffee. The hotel is a converted very old manor house with extensive grounds, and it is very peaceful as it is well back from the road. The food is excellent and the service impeccable. This is not a cheap hotel but it is of a very high quality. We will be back !
Fantastic, Elegant and Charming!
Currently staying at this hotel and I’m blown away by the beauty of it. A Stunning building that boasts luxury; with a Rustic fireplace, grand lounge and friendly staff on arrival, with Laura being a warm, kind and excellent host. Booked the Manor four poster room and Classic room (Ash and Oak) and both are fantastic. When booking the room, James, Laura and Madaline were very helpful, answering all my questions and requests for the room including; rose petals on the bed, afternoon tea in the room and a celebration truffle plate. The small touches like a personalised letter, fruit and Biscotti, alongside the freindly housekeeping staff checking in to see if we needed any more tea, coffee etc. were lovely to see and elevate this stay to above most 5* hotels!! Cannot fault the service! Both rooms aren’t done justice by the photos on the website, being much larger and filled with character (as the photos show). Very clean and comfortable rooms/beds, excellent amenities and delicious food from the restaurant. All staff are welcoming and and facilities are beautiful, surpassing my expectations. I’ve stayed in many luxury/ 5* hotels across the UK and this is quite possibly the best. Will definitely be returning and recommending to freinds/ family. Just cannot wait for breakfast now 😊
Outstanding experience!
A friend and I have just had the best time at this hotel. We were celebrating my friends 60th birthday and this was the perfect experience. The service, food, bedrooms and facilities were outstanding. The beautiful old house has been sympathetically restored and the decor and furnishings were entirely in keeping with the age of the house. The location of the house has wonderful views of the stunning countryside which surrounds it. Can thoroughly recommend!
Overpriced, but okay
There are lots of good things about this hotel/spa - the spa facilities were lovely (indoor pool, sauna, steam, outdoor hot-tub), rooms recently renovated, amazing grounds and good (if expensive) food. As others have noted, this hotel is expensive - almost £600 for room and breakfast - for a room that overlooks the spa courtyard (which is quite loud since club members come in to use the hot-tub). However, we turned up to find that our spa appointment that we'd booked had actually been made for the following month. They managed to squeeze us in, but it was super stressful. Additionally, the wifi in our room just didn't work (room 25). It worked in the hallway outside, but as soon as the door closed there was no service. Finally, about 3am, we woke up to water leaking from the ceiling. We managed to put a garbage pail underneath to catch the drips. But it's hard to justify the price.
Birthday celebration break
Absolutely brilliant break at this venue, staff were friendly, efficient, and knowledgeable. Our room was very comfortable, quiet and clean and service was first rate throughout our stay. We ate in the restaurant each evening and the food and service was 5star. Perfect location for exploring Cheltenham and surrounding area
Lovely stay. Sensational food!
We stayed here for a night in a Feature room and had dinner and breakfast. The room was spacious, clean and elegantly decorated with a huge bath. The staff were helpful and friendly and we used the spa facilities which were relaxing, comfortable and clean. The pool was small but warm with jacuzzi jets. However the real highlight of our stay was dinner. We had a 3 course meal - the flavour was superb for every course and the portions were a good size. As an addition, we loved the homemade orange biscotti in the room and the turn down service was a lovely touch. Breakfast was also delicious, especially the homemade granola and fruit. This was a lovely hotel for comfort, offering spa and country walks (Crickley Hill nearby had gorgeous views) but the meals were truly outstanding!
The Perfect Wedding Day
We had our wedding here, it was the perfect day. The hotel is set in beautiful countryside with rolling hills behind it and gorgeous gardens around the historic building. The staff are exceptional and couldn’t have been more helpful. The food was superb and everyone enjoyed everything in the wedding breakfast. All was beautifully presented and nothing seemed to be any trouble, especially in relation to the Lavender Lodge, which is perfect for elderly or disabled guests. Our disabled daughter was impressed by the staff being so gracious and accommodating to make her as comfortable as possible. The bedrooms in the hotel are spacious and sumptuous and exquisitely decorated. Highly recommended, particularly for weddings.
Cheltenham's Best Hotels that are most frequently booked by customers of Elan Spa at The Greenway Cheltenham
AppointmentTrader FAQ
Questions and Answers around the platform.
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Ask a question about AT |
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Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
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LOL. Thank you The New Yorker.
Appointment |
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
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Click on "Take off the Market Option" in your portfolio
Working on your bid? |
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Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
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Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
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Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
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Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Payout Limit weekly and monthly the same??
I see with my user status I can only cashout $1,500 a week. However is my monthly linit also that same $1,500? That doesnt make sense. Why even have caps, the sales went thru and its 2 days after by the time you release the hold to me. The monthly cap of $1500 (if thats what it is) really limits your good sellers profit potential as of that $1500 only a fraction is profit as the reservations cost a lot to reserve anyways at Carbone and Torissi.
Hoping the weekly is $1500 and the monthly is a glitch you can fix for me.
How do I make sure I have appointment
Under what name do I say reservation is under when I arrive at restaurant?
Give the best answerHow to cancel a bid
How do you cancel a bid that you no longer want
Give the best answerPOLO BAR NYC CONNECT
Hello, looking for someone who has direct connection to reservation at polo bar. Have a huge meeting with big investors for a multi-mill project in Europe and they are coming to NYC and want to been taken to somewhere glamorous. Can anyone lend a hand?
Give the best answerMoney gone
I made two buy listings earlier this morning and then discarded both of them as no longer needed. My refund now disappeared in my account, and I can no longer transfer them back into my bank account. I’ve also made another buy order, and now the system is telling me “Bad Balance Combination”. Called my bank to stop all transaction going to this Pheonix Labs and reported as scam
Give the best answerBeen a week and my reservation hasn’t been transferred
Paid the $25 transfer fee and have no correspondence or indication of transfer for 5 days. Any way to expedite or confirm?
Give the best answerPayout time
I just cased out some money yesterday and was quoted payout by 6/19 then today cashed out again and was quoted 6/22 for today’s cashout. Why would it take 8 days to get paid?
Give the best answerUnsold listings bug?
Idk if this is related to the unsold listing % rule but I have listed 6 reservations and sold 5 of them and my unsold listing percentage is ~45%. For some reason the unsold listings have not been converted into sold ones. Does this happen only after the payment is released following the booking or is it an issue that needs to be addressed?
Give the best answerCote reservation
Hi all! I have a res for Cote Saturday night for only $45. Buy it while you can!! I’ll have to cancel it soon
Give the best answerIs Appointment Trader is legit ??
I have 1.3k in my balance but I can do nothing with it because my positve sales is 73%.
I can't list new reservation so I can't grow this rate so I am blocked. The support doesn't answer, I wonder if this platform is not a scam
Last chance for an appointment at Novikov Asian THIS SATURDAY!
8:15pm for two people.
Give the best answerAppointment Transfer
We purchased a reservation for tonight weeks ago and also requested a name transfer. The transfer was never confirmed so we canceled the request today and submitted another. How can we make sure it is transferred?
Give the best answerIs there an easy way to go to the discussion for a buyer's bid?
When I see a buyer's bid, I want to ask the buyer a question. Is there an easy way to go to the discussion for this bid and ask there?
Give the best answerHonest review of AT and advice to new joiners
Forget trying to snipe reservations online by waking up early and booking top restaurants at Carbone or Tatiana or Cote or 4Charles. After 2.5 months of booking reservations by setting up alarms, waking up early to sell appointments. It’s very hard to cash out on this app. During cash out, you have to pay $5 fee +3% transactions fee and max payout per day is $150.
Advice to new users:
- do not mass book reservations
- fill bids only
- don’t try to book reservations online, you need connections and call the restaurant
After putting in about 40 hours of work, I’ve made about $750 sale on this platform but gotten paid $0. Take this with a grain of salt.
Fraud
I believe this site to be a fraud. I paid $158 to get a reservation. Now they want my SS # and other private details in order to supposedly repay me.
Give the best answerCan concierge update the phone number on my reservation?
I requested a name change and need a phone number updated too.
Give the best answerPayouts
Hello All,
I don’t know what else to do as I can’t transfer my cleared funds to my bank account. Customer support is close to non existing and not helpful. How can we keep selling here if we can’t withdraw what we have worked for. They say I have to wait 180 days. This is ridiculous!
Via Carota
Hi all! I have a reservation for Via Carota for tomorrow for 2 people at 4:45PM for only $10 if anyone is interested!!
Give the best answerPayout limits? Have 1k…
Am confused about the payout restrictions. Have nearly $1k sitting, wanted to withdraw some and am surprised to see I can only withdraw $50. If i have to do this everyday I’ll end up paying over $90 in fees just for withdrawing via ACH which doesn’t make much sense to me. Have opened a ticket regarding this, but any input or advice would be appreciated
Give the best answerIs Appointment Trader Doomed?
Looks like New York passed a bill making it illegal to sell a reservation without the permission of the restaurant. Is this the end of appointment trader?
https://ny.eater.com/2024/6/7/24173621/restaurant-reservation-anti-piracy-act-bill-passes-new-york
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?