Beautiful location, but not five-star - Four Seasons Resort Bora Bora - Trade Reservations
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Ranked #4 in Motu Tehotu's Best Hotels.
😒 3/5 - Beautiful location, but not five-star
By 👻 @David D, 04/17/2024 3:00 am
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We are about to complete our stay at the Four Seasons Bora Bora. It was at a beautiful location. However, we were a little surprised by how the resort presented itself. Pros: - Beautiful lagoon and coral habitat - Very kind staff - Onsite pearl shop is helpful and staff at all boutiques are very nice - The massage was relaxing Cons: - Inadequate food and drinks options: there are times when no restaurants open on the property. Also, it is hard to find a good bartender - Golf carts are around all the time, which takes away the tropical island experience. Instead, it felt like living on a main street/highway - Pool is closed for a portion of our stay, which eliminated opportunities for sunbathing - If you are in the farther wing of bungalows, it’s a 20-mins walk to any amenities. Golf carts are available to drive you, but service was spotty. - We timed our flight so we could check into the room on time (at 15:00). However, when checked in, we were told that our room wasn’t ready and that we would be notified through the app. We had to sit at a restaurant with our back packs under the heat of Bora Bora to wait for the bungalow. At the end, we were never notified that the room was ready and had to walk up to the reception to check. - Bedroom blinds do not function for the entirety of our stay, and we notified staff right away when we found out the issue. We were woken up early every morning. After our few attempts trying to get it fixed, on the last night, staff attempted a patching job by installing a poorly fitted curtain that doesn’t even close and looks ugly. - Safe is inoperable the entire stay. 3 attempts to get it opened but still no luck. - Under-bungalow lights inoperable despite 3 attempts reaching out with staff. - Inadequate amount of towels provided for the number of guests (i.e., 2 guests) in the room and the amenities in the bungalow (bath tub, shower, going down to the ocean directly from the bungalow) Summary: while in a beatiful setting, we struggle to see how this is a Five-star hotel. For the price, there are several comparable/better hotels nearby (e.g. you can see the St. Regis from our room). We would not return to this location.
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