Rick Bayless restaurant not what it used to be. - Frontera Grill Chicago - Buy Reservations
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🤢 2/5 - Rick Bayless restaurant not what it used to be.
By 👻 @FatdogThyme, 07/09/2022 3:00 am
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This is a hard review to write, I have been a Rick Bayless fan for many many years. We have had multiple outstanding meals at Topolobampo, but that was pre-Covid. Last night we went to Frontera and had the worst service we have had at any restaurant in a long time in Chicago. We were seated and the busboy brought us water right away, we read the menus and decided what to order and then waited and waited and waited. After we had been seated for about 20 minutes a server walked past hollering from a far that he would be with us soon. He went on to visit multiple other tables and then another 5-10 minutes went by and again he past us hollering from a far that he would be with us soon. More time and still nothing. Finally a host came out and asked if we had ordered anything, not how things were. We managed to order drinks and that seemed to be all she wanted to do for us but before she could get away we got an appetizer ordered. Drinks did come fast but not shaken table side as stated in the menu and we could see drinks were being shaken table side for other surrounding tables, so this wasn’t a Covid change or staffing issue. Appetizer also came quickly and then we waited more. Finally a guy came by, but not the one who had been hollering at us and seemed to be assigned to our table, and took our entree order. That food again came out fairly quickly. Food was ok, not bad, but not amazing anymore. No one ever stopped by and checked in or asked if we wanted another drink and we would have ordered more. A busboy took our plates, those guys were on top of things, and then we waited some more. Finally the host that had taken our drink order came back out and asked in a fairly gruff manor if we were ok. I simply asked her, I think a bit to her surprise, if we had done anything to piss the staff off. She didn’t ask why or what was wrong but just said is this about the bill taking time. We let her know that staff had avoided us like we had the plague and never came by to check in and we had waited and waited all evening. She did offer to pick up the bill which we weren’t angling for but she also didn’t really apologize. We told her we would pay and she offered a round of drinks and at that point we didn’t really want to stay any longer. Bill came and our one round of drinks had been comped and the 20% service fee was eliminated, but really all we wanted was a sincere apology. There was staff galore, so this wasn’t a Covid staffing issue. We saw managers and servers fawning over other tables. The 20% service fee that is now included on bills looks to have created an environment where staff doesn’t really feel the need to work hard or be kind to all guests as they will get their money either way.
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