Terrible customer service by staff that don’t know what they are doing - Gino D'Acampo Sky Bar 360 Liverpool - Buy Reservations
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🤮 1/5 - Terrible customer service by staff that don’t know what they are doing
By 👻 @Eleri A, 03/27/2022 3:00 am
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Went to Gino’s for Mother’s Day with my 85year old mother in law. We booked the sky bar for 6pm before our table downstairs at 7pm. What an absolute shambles. We waited 20 minutes to be asked if we wanted a drink. My husband asked the greeter twice if we could order a drink. . We were told his colleague would be over to take our order. Like I say we waited 20 minutes for a drink. Disabled toilet was locked throughout our visit to the sky bar. We have now come downstairs for our table that was booked for 7pm. It is now 7.40 and we still haven’t been seated. The girl on the desk has no idea who is who and is wandering around like a lost soul asking people their name. Never again will I come here and that’s before I’ve tried any of the food. Thank you Gino de Campo for ruining my Mother’s Day. We’ve now had our food which was good. The service was good but unfortunately our experience in the sky bar has tarnished our visit.
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