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🤢 2/5 - This was our third time visiting Gordon Ramsay Steak in
By 👻 @Stacy A., 02/03/2024 3:00 am
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This was our third time visiting Gordon Ramsay Steak in Baltimore Maryland, and we were beyond disappointed during this last visit on December 16, 2023. We were initially so impressed with the experience (the food was exceptional, the service was top notch, and you made each guest feel like royalty) that we started making this a holiday tradition with family and our go to place for special occasions. Unfortunately, that was not the case this time. I was hesitant to write this review but more than a month later, I'm still upset about the experience and quite honestly as the host, terribly embarrassed. From the moment we arrived the following fell short of what we've come to know and expect from previous dining experiences at Gordon Ramsay Steak: On our first two visits, the server recognized that we were there to celebrate a special occasion and brought out complimentary glasses of champagne which did not happen. We had to ask for bread and there was only enough for each person to have one piece. Most of us were looking forward to the Lobster Risotto. We've had it in the past and couldn't wait to have it again! Despite checking the menu online where it was listed as an offering, that was not the case. We were told it's no longer being offered - not sure why as it's incredible. Unfortunately, removing this appetizer was just the start of a progressive downward spiral. I had the butternut squash risotto, it was good, but pales in comparison - it's not even a close second. Two of our guests ordered the New York Strip medium rare. It wasn't butchered properly, they were over cooked and inconsistent. Both of our guests have ordered this same entrée on a previous occasion and noticed a marked reduction in quality. Now, for the beef wellington, another family favorite, suffice it to say, it was not good. It was lukewarm at best, and the puff pastry was soggy, falling apart and unappetizing. It didn't look good and tasted average. This isn't Outback Steakhouse - it's Gordon Ramsay Steak (operative word is steak). When it came time for dessert, half of us didn't even want anything because of the quality of the food and lackluster service. When the guest of honor said he didn't want anything they opted to bring out quarter full glasses of champagne for the table and presented him with a candle stuck to a Gordon Ramsay card on a plate. This about sent me over the edge. In the past, one of your world-famous desserts (the sticky toffee pudding) would have been automatically presented to the guest of honor. Full glasses of champagne were always offered as the server recognized the special occasion when seated - getting them at dessert felt like an after thought and a complete failure. You don't have champagne at the end of the meal, it's a way to kick off what should be an amazing culinary experience. This experience was so off-putting to us that we are giving serious thought to changing our "family tradition" moving forward. We've become so accustomed to and grateful for the quality of a Gordon Ramsay restaurant which is why we are so upset. I think he would be embarrassed to have his name associated with what was far less than a stellar dining experience.
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