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Hakkasan Mayfair London Reviews from The Last Year
We had a fantastic romantic dinner at Hakkasan.
All of the dudes and drinks were not only well seasoned and executed but also beautifully presented. The vegan dim sum, silken tofu, and stir fried ribeye were particularly good stand outs. Service was good and the server was knowledgeable and able to offer great suggestions. Great vibes although it can get quite busy and noisy at times. We asked for a quieter table and they were kindly able to accommodate. Great place for a refined night out that isn't overly stuffy.
Lovely food and service as always
Superb Dimsum as always, the chefs are really artists and so consistent. The fish pot dish was super disappointing, but everything else was superb. What was the stand out was Leonardo’s service. He made us feel so welcome and was super efficient. Not always the case there. All in all excellent Thanks guys
A joke. Absolute rubbish
It’s been a long time since I last visited Hakkasan; definitely more than a decade, and my memory was a positive one. In a world where dining out is akin to navigating a culinary minefield, this time we found ourselves hurdling over obstacles right from the get-go. Our grand entrance was met with a not-so-grand welcome to what can only be described as the Bermuda Triangle of dining tables. Imagine this: a banquette seat strategically positioned to ensure that any occupant would be seated at the farthest edge of the table, as if being punished for some unknown gastronomic transgression. And let's not overlook the delightful prospect of potentially cozying up to neighboring diners thanks to a table setup that could induce unwanted intimacy. This was odd, especially considering the abundance of vacant tables on a Monday night. Despite our reservation made with the anticipation of a royal feast over a month in advance, we were left scratching our heads as to why we were relegated to the gastronomic equivalent of the kiddie table at a family reunion. Could it have been our crime of comfort in donning Vans slip-ons? Or perhaps the establishment's subtle suggestion that dining attire should rival that of Bertie Wooster? Sorry guys, I forgot my frickin’ top hat. After enduring the initial round of "judging a book by its cover" shenanigans, we were graciously rescued from our apartheid exile and relocated to a more acceptable dining table. And thus, our culinary misadventure commenced, with the promise of a chrysanthemum-themed set menu at a not-so-petal-friendly price of £78 per person. Alas, the Dim Sum, touted as the shining star of the evening, arrived with all the grace of an oil spill, leaving us befuddled as to how one could manage to steam something into submission and still end up with an aquatic catastrophe. And the main course? Well, let's just say it was a symphony of sodium, with offerings ranging from over-salted to barely seasoned or just plain bland, leaving our taste buds in a state of existential crisis. But wait, there's more! The service, akin to a well-choreographed dance of confusion, left us yearning for a Rosetta Stone to decipher the staff's attempts at English. And let's not forget the soundtrack of the evening, which seemed better suited to a frat house party than a Michelin-starred eatery. In conclusion, while this dump may have managed to cling onto its Michelin star like a barnacle on a ship, our dining experience left us questioning the very fabric of culinary reality. And don't even get us started on the audacity of that 15% service charge, which felt more like a penalty than a gratuity.
Amazing birthday dinner, food and service were 10/10
I have never had a bad experience at Hakkasan, not once. Hosted a birthday dinner with a couple of friends and we were given the most pleasant customer service. Waiters were attentive and friendly to be big group of 9. Shout out to Carlo (believe he is Italian), who gave great service the entire evening and recommendations. The food was amazing, came out hot and in an orderly fashion. They also were lovely enough to let me bring my own cake for photos with friends. 10/10 all round, Hakkasan always does it for me. Only little thing that can be improved is staff waiting around in bunches when we were taking pictures (around closing time) - was a little awkward.
Hakkasan is not what it used to be
As cliche as it sounds, Hakkasan is definitely not what it used to be. We returned to London and to our favourite asian restaurant after a few years only to find that the quality in both food and service went down. Only exceptions were the Iberico, and to some extend the dim sum which was good, but not £42 good. The wine list is outrageously expensive even by London standards. Service is efficient but not up to standard. Also our table was ready 25 minutes late. Very disappointed.
Poor service. Mediocre food.
Our server didn't explain the menu to us as other servers were doing for other guests. We asked for tap water rather than bottled. The male server came and just “plonked” it down on the table as if we weren’t even there. No jug just a cheap looking tumbler. No offers of it being replenished either. We ordered the £49 menu. Good selections for starter and main. Beetroot starter looked amazing but tasted bland. There was no taste of the citrus dressing and hardly any beetroot in the salad. The mains were good although the presentation was poor. No one came to ask if the food was ok until we had finished the courses. The server came to tell us that she was bringing desserts and I had to ask what it was as it wasn’t detailed on the menu. The dessert was ok but nothing to write home about. First visit to Hakkasan, somewhere I’d been looking forward to visiting, but definitely won’t be going back. Maybe we had inferior treatment as we ordered a less expensive menu and tap water. I have to agree with recent reviews on here about disinterested poor service.
Still amazing food but not a wonderful experience.
outstanding food as we have had in Miami and Las Vegas. But I ordered a £40 Primitivo and the sommelier brought both that and an £80 bottle. I do not appreciate the attempt to upsell, particularly having had dozens of Primitivo in restaurants in Puglia. And our waitress rushed us to order, reminding us more than once that we had to vacate the table at a specific time.
Universally miserable staff
I’ll keep this short. I’ve dined here many times. I visited solo on Friday for lunch. Total bill £260 including drinks. The food was nice but not outstanding. The table service was relatively efficient however it took approx 35 minutes for food to arrive and I was one of the first patrons to arrive. Why are the staff so miserable? Universally so. From the cloak room staff to the waiters (the sommelier managed to crack a smile), their sullen demeanour borders on rude. The cloak room woman / girl couldn’t even muster a “thank you” when handing back my coat and umbrella. Not worth a revisit.
Sublime !
The food was absolutely amazing; we chose the Plumb Blossom menu along with cocktails rather than wine. They were also delicious. Everything was beautifully presented and tasted exquisite. The waiter was really fantastic and asked when and if we were ready for each course. He was attentive but also aware when we wanted some time. The decor and atmosphere added to the experience.
Nice place.
Very good atmosphere, impeccable food, portions are generous. Good to start the evening I loved the music although a little loud for my taste.
DEPOSIT !
I had booked the restaurant as it was my sons 21st birthday and its a michelin star restaurant and i found the service and food nothing near to a michelin star restaurant . I had travelled all the way from Sheffield only to be frustrated and terribly disappointed on a good occasion as my sons birthday .The worst experience comes in the last like a cherry on the cake ! . They forgot to take away my deposit from the final price and when i remembered and asked them the next day . They recredited the money but no apology nothing ! . is this a scam that if the customer conveniently forgets about it ! they dont bother . I presume they take deposit from everyone who visits and i presume its a normal thing to take the money out of final bill so how could the waiter forget ? . Secondly the place was so crowded and noisy and the tables next to each other are so nearby and there was a person coughing so much my poor son has ended up with a chest infection now ! I am a health professional dr myself and found this to be a big no no with regards to health and safety . Thirdly the food was very oily and not of michelin standard at all ! I understand it was very busy but then you got to maintain the standards ! You must have heard the adage / NOTHING FAILS LIKE SUCCESS ! . i appreciate you got your michelin star guys and attained success but you got to maintain it . We the customers are your unpaid adverts and people come by word of mouth . I certainly wont be recommending hakkasan to anyone anymore .
Food good but it’s service… oh dear
Maybe my 10th time. Sadly, Hakkasan never recovered from its pre-pandemic self. Food (taste wise) remains good but oh dear, the service is / got so poor. With regards to the food, we did note a couple of shortcuts and post pandemic / inflationary savings but I guess we have to live with that. However, overall, Michelin must have felt the same when revoking its long time one star distinction.
Rushed service , wrong food , warm wine , disappointing
We arrive 10 minutes early , hoping to enjoy the bar , but straight to table , where a whirlwind of fast service , Duck salad arrived before wine , Wine came warm for a bottle of rock angel at £90 . Asked if we could have a chilled one , which was met with confusion. Asked if we could simply start again . Take the food back and provide a proper service , and to stop rushing , at the price point the service was to rushed . Wine finally came , chilled so we could start New fresh Duck salad was very good . Soft crab disappointing The special pork very good but small portion The Chilean sea bass , was ordered grilled with broccoli, But it came steamed with soyo , Pointed out it was wrong dish wrong table , But fell upon death ears , at £62 it was very poor , the worst dish of the night . This restaurant seems to have lost it way , can do much better , If the service was not so rushed would have been a better experience, and maybe the orders would find those who actually ordered them
Totally underwhelming for a ‘special Birthday’- won’t be returning ……
Having been to this Hakkasan years ago and the amazing ones in Abu Dhabi & Dubai, this was our first choice to celebrate our daughter’s 21st Birthday lunch as a family. The food was great as always. However, the lack of engagement from our server was so disappointing. No rapport, just indifference. I had called previously to confirm our booking and to ask for it to be noted that it was our daughter’s 21st Birthday celebration so could they please make it special. I was told that we would get a candle with our dessert. I honestly thought that was a joke until we ordered a chocolate bombe and it came out with literally a candle on the side and a chocolate with happy birthday on it. I have never seen anything so bad. Is that all they could do when we had spent almost £600 for 4 of us at lunch (way too much money for what we had btw). I also recorded it being given to be daughter with said server not even looking at her but looking out of the window looking totally bored. So very let down by this restaurant. Very different experience in Emirates Palace Abu Dhabi. perhaps you need to send your staff there for training. we eat out frequently and it's rare for me to give a bad review but this definitely warrants this. There are much better and cheaper restaurants around so don't waste your time and money going here. A very disappointing 21st Birthday experience.
Go to hakkasan if youre looking for anything Else than dissapointment
This spot is Amazing, really delicate food, we ordered the pearl which was perfect, i havent any bad Word to say about the food or service. The service was Amazon as Well, you really feel like a special person, Aziz made sure of that, i would definetly reccomend this place.
No Rush To Go Back!
Disappointed! Got there and the cloak staff said the kitchen is closing in 15 mins before our reservation had even begun. We were not notified by phone, We felt rushed as soon as we got there. It was one the best hot spots in London 10 years ago. Standards have dropped considerably. All our food came out at the same time. The food was not piping hot and we had to tell the staff to keep it covered. The slot is usually for two hours but we did not feel valued! It’s a real shame and we had finished in 50 minutes. I was celebrating my birthday… No rush to go back!
Always a good idea
The food and service was great, as usual. We’ve been a few times before to hakkasan and it’s never disappointing. Also great with kids, when you order they give you good advice.
I will give 4 star for good service,ambiance,food And
I will give 4 star for good service,ambiance,food And drinks but after charging 741$ for 2 people they separately charged 241$ but they refunded that amount after I filed nonsense. Food ambiance drinks was wonderful
London's Best Restaurants that are most frequently booked by customers of Hakkasan Mayfair London
Best PostsGreat Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Last Reply by 👻 @AssuringPrice78 (08/08/2023 6:25 am)
16 Thumbs Up
2 Replys, 1 commentWorked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Last Reply by 👻 @DiscriminatingPoison48 (08/08/2023 11:14 am)13 Thumbs Up3 Replys, 0 commentsGot into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Last Reply by 👻 @ConstantFold59 (10/20/2023 4:50 pm)6 Thumbs Up1 Reply, 0 commentsVery easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Last Reply by 👻 @FineCrush77 (07/29/2023 7:52 pm)8 Thumbs Up3 Replys, 0 commentsFabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Last Reply by 👻 @GainfulEdge65 (03/19/2024 1:48 am)5 Thumbs Up1 Reply, 0 commentsGreat reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Last Reply by 👻 @IngenuousButton32 (06/02/2023 10:01 am)6 Thumbs Up1 Reply, 0 commentsIncredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Last Reply by 👻 @FineCrush77 (07/29/2023 7:51 pm)6 Thumbs Up2 Replys, 0 commentsBest platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
2 Thumbs UpThis app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Last Reply by 👻 @GrippingAttraction64 (08/11/2023 4:43 am)4 Thumbs Up2 Replys, 0 commentsWorked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
3 Thumbs UpSuccess on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Last Reply by 👻 @CelebratedStreet63 (03/15/2023 6:29 pm)16 Thumbs Up5 Replys, 3 commentsLove this app!
So glad I came across this app :)
Last Reply by 🥩 @DecadentRoof69 (01/30/2023 4:54 pm)8 Thumbs Up2 Replys, 0 commentsQuick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Last Reply by 🥩 @DecadentRoof69 (01/30/2023 4:54 pm)7 Thumbs Up1 Reply, 1 commentPrime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Last Reply by 🤠 @DeliberateScale19 (02/01/2023 8:42 pm)3 Thumbs Up1 Reply, 0 commentsGot impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Last Reply by 🥩 @FamousStation67 (01/10/2023 9:55 pm)3 Thumbs Up1 Reply, 0 commentsWorked perfectly to get into Carbone. So delighted
perfect
Last Reply by 😎 @MaternalRecord73 (01/22/2023 5:32 pm)3 Thumbs Up1 Reply, 0 commentsWorked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last Reply by 👻 @AuthoritativeUmbrella71 (12/01/2022 11:40 am)10 Thumbs Up3 Replys, 1 commentLast minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
Last Reply by 👻 @AuthoritativeUmbrella71 (12/01/2022 11:41 am)8 Thumbs Up3 Replys, 2 commentsIt works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Last Reply by 👻 @ZestfulSeed54 (11/29/2022 11:45 am)5 Thumbs Up2 Replys, 0 commentsMoney transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Last Reply by 💯 @BraveHand53 (11/28/2022 6:49 am)6 Thumbs Up1 Reply, 0 commentsLove this app
Got to go to places otherwise unreachable
1 Thumbs UpEasy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Last Reply by 👻 @EnjoyableJelly34 (11/14/2022 11:34 am)5 Thumbs Up2 Replys, 0 commentsWhose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Best answer by 🥷🏻 @ColorfulRod45 (07/09/2021 7:17 pm)1 Thumbs Up1 Answer, 0 commentsPayouts Blocked Because of Sell Through Rate
Does anyone know how AT plans to handle cases where a seller is quitting the platform but has a sell through rate <25%? The error message I got said to fill more bids or find other ways to increase the rate.
Is AT really going to block sellers from withdrawing their money? Especially revenue made before the sell through rate was introduced??
Last Answer by 👻 @FetchingWatch40 (07/03/2024 10:00 pm)4 Thumbs Up2 Answers, 2 commentsTune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
Best answer by 👻 @GiddySoup13 (05/02/2024 6:28 pm)3 Thumbs Up1 Answer, 3 commentsI will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Best answer by 🍑 @BraveCloth47 (04/26/2024 1:58 pm)3 Thumbs Up3 Answers, 3 commentsAppointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Best answer by 👻 @CopiousMotion64 (11/19/2023 12:39 pm)2 Thumbs Up2 Answers, 5 commentsBuyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Best answer by 😺 @ChattyChain37 (09/08/2023 4:38 pm)6 Thumbs Up1 Answer, 1 commentPrepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Best answer by 🥩 @FamousStation67 (07/06/2023 5:51 pm)4 Thumbs Up2 Answers, 7 commentsCongrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Best answer by 🦩 @FluffyStar64 (06/01/2023 8:28 am)5 Thumbs Up4 Answers, 4 commentsNeed to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Best answer by 👻 @HandsomeCollar14 (06/29/2022 10:31 am)4 Thumbs Up6 Answers, 3 commentsWorking on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Best answer by 👻 @EvocativeFold67 (10/02/2021 6:37 pm)3 Thumbs Up12 Answers, 1 commentProcess after bid is accepted.
Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Best answer by 🥷🏻 @ColorfulRod45 (09/18/2021 12:07 am)3 Thumbs Up1 Answer, 2 commentsWhere do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
Best answer by 🦩 @FluffyStar64 (07/13/2021 8:05 pm)3 Thumbs Up12 Answers, 2 commentsWhat happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Best answer by 🥷🏻 @ColorfulRod45 (07/08/2021 8:28 pm)2 Thumbs Up4 Answers, 4 commentsHakkasan Mayfair London User Reviews & Question Forums
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