Good but not as excellent as we were expecting - Hambleton Hall Oakham - Trade Reservations
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🙂 4/5 - Good but not as excellent as we were expecting
By 👻 @Sue T, 03/22/2023 3:00 am
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We stayed for 2 nights for an anniversary and although the hotel is a very good country hotel, we were disappointed in the level of service and general care and attention we were expecting. We last stayed ten years ago and thought that all aspects were excellent. The first issue was that we had expected that our cases would be carried upstairs for us, indeed my husband had a tip in his pocket to cover this. There was no porter in evidence so we carried the cases ourselves. Although the food was good, every course was either rich or creamy. The waiting staff were good and attentive. Ten years ago we appreciated and have talked about this often to our friends, the staff seemed to serve, disappear and quietly reappear from time to time to top up wine, clear plates and serve more courses. This time they were much more obvious, waiting at the end of the restaurant in a huddle. The wine waiter did a hard sell on us for a dessert wine which was not really needed. At the end of the meal, we were served a special plate with chocolate desserts and "happy birthday" written on the plate. This would have been lovely if indeed it had been one of our birthdays! One of us only had 2 courses and were charged for three. Small details I know but all adding up to a feeling of disappointment.
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