So let me start off by saying this, Happy Lamb is a good - Happy Lamb Hot Pot, Burnaby - Buy Reservations
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🤮 1/5 - So let me start off by saying this, Happy Lamb is a good
By 👻 @Ava A., 02/04/2024 3:00 am
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So let me start off by saying this, Happy Lamb is a good restaurant with delicious food. I have gone for my friends and my own birthday on multiple occasions. My main issue is their service. Me and my friends are all teenagers and we look young-ish, so we got taken advantage of because of that and we had little to no service. On our most recent visit, we ordered a normal amount of food for 5 people with AYCE since we hadn't eaten all day up until that point. We ordered a decent amount on our first order since we were all starving. The first order comes and we're already missing a number of dishes, but they brought just over half of what we ordered, so we just let it go. After we ordered for the second time, we got absolutely none of the dishes we ordered, no exaggeration there. I found that absolutely outrageous because we all paid for AYCE ($35) and we didn't even get our full first order, let alone any of the second. The waiter came to our table twice during our second order asking what we were missing, which we told him both times that it was our whole second order. The first time of telling the waiter what we didn't have, we told him everything we could remember. 20 minutes later, nothing came. The waiter came around again to ask the same question, which we shortened what we were missing just so we would get a portion of our second order. Lo and behold, nothing came even after waiting for quite a while once more. This isn't the first time they've "forgotten" to bring food because it's happened multiple times, although this was the worst. Regardless, 5 of us each paid $35 just for enough food to feed at most 2 people. We were still hungry and unsatisfied at the end and debated on walking to Metrotown to get a real dinner. We even tipped them above average for 5 teenagers without jobs. It's absolutely ridiculous and unacceptable to pay $175 + tip when our first order was partially neglected, and our second order was nonexistent. I've gone to this restaurant before with my Chinese aunt and mom before, and they didn't miss out on anything we've ordered, giving us exceptional service on top of that. I've only had problems when I've went with my friends, which just proves how the staff here take advantage of teenagers. My advice is to go to Happy Lamb with a Chinese adult who can speak Chinese. TLDR; Teenagers are neglected and get bad service so go with an adult
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