Amazing food, terrible service - Harbour 60 Toronto - Buy Reservations
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🤢 2/5 - Amazing food, terrible service
By 👻 @inthesood, 07/05/2022 3:00 am
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This likely won't change many peoples minds in terms of eating there. The food is amazing. From the drinks at the bar, the bacon, through to the final meals. Sadly this gets lost quickly due to the service. Against my better judgement, I decided to try this venue one more time. I called to make a simple reservation and the person who answered the phone was clearly having an off day or she felt that because she worked at the venue she's entitled to dish out attitude. I called her out, and she advised she wasn't giving attitude. I shared I'm feeling she is, she then proceeded to cut me off repeatedly and advised she wasn't. She then asked if I wanted to speak with the manager, I paused and then finally said yes. She transferred me to the hostess. After a lengthy conversation with the hostess (me not realizing she was a hostess, and the hostess knowing full well she was "pretending" to be a manager) she advised the first person is wanting to apologize. Except she didn't. She apologized for how I felt not for how she acted or behaved. I then said please transfer me to the manager, and she transferred me back to the hostess. They clearly have issues, and a routine whenever they determine that they are more important than actual paying customers. I'd recommend any of the other five start hotels and restaurants in Toronto over this venue. The General Manager is Kristen O'Neill, it's no wonder this venue had a covid outbreak in August 2021. They clearly are only looking out for themselves. I'll avoid this place at all costs moving forward. I have too much respect for myself for allow anyone to speak to humans in this way. Human decency trumps food always for me.
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