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Hard Rock Hotel & Casino Atlantic City Reviews
A GREAT experience from the very start
From the moment we arrived we were treated like stars. At check-in we were greeted with a HUGE smile from Ande our service agent. She welcomed us and explained everything about our upcoming stay. We had a little trouble but it was taken care of by
Great customer service!
Ande at the front desk was fabulous! We checked in very late (1am) and only smoking rooms were available. We put up with it for the night. The next morning we asked Ande to switch rooms. She wanted to get us a really nice room for our troubles and se
Ande in guest services was wonderful help!
Checking in Ande went out of her way at guest services to get a room close to our son’s room. We really appreciated her! Super super helpful!
Front Desk Experience
Experience at the front desk was amazing! Ande is very helpful and goes above and beyond. And shout out to our amazing host Rich O’Brien!!
Top notch in AC
Great staff—friendly and welcoming. Kate is terrific at the front desk. Really terrific restaurants. Rooms are comfortable and well furnished.
BEST PLACE TO GO IN ATLANTIC CITY
The Hardrock is the place to go in Atlantic City. Very friendly check in. The rooms are very clean and housekeeping is the best if you need anything extra. The food in all the restaurants are very good with very good service. The hotel and casino i
Ande guest service agent! The best!
Staff at the Hard Rock in Atlantic City are so welcoming. I want to specifically mention Ande our guest service agent. Such a kind person, very helpful, we couldn’t have felt more welcome and cared for. Thank you Ande for being the best when it com
Great experience 🤩
Excellent service. Front desk Sophia is an excellent person. She is the best in helping checked in. Friendly and very professional. She knows what she is doing. Thank you.
Excellent from beginning to end
Excellent experience from beginning to end. Everyone was anxious to please, but no one more than Ande at the Registration desk. A more professional, knowledgeable and friendly person can not exist. We were treated so special by Ande and it made our
Best front desk experience!!
When I checked in the person at the desk Sofia was amazing!! Super informative and helpful, answered all my questions and offered many different suggestions. I will be coming back again. Hopefully Sofia will still be there. Awesome ambassador for har
Great stay/dining in an amazing venue.
Fantastic stay this past week starting off with an easy check-in with John who gave us clear instructions on the hotel, room access, dining areas, etc. Being first timers here he was really helpful. To access the room towers you had to scan you key c
Great!
Sofia was a great help during check in and our stay! Her hospitality was amazing. Overall, our stay was worthwhile. Clean rooms and everyone was so helpful when necessary.
Lively, fun scene + a nice hotel
Nice hotel! Clean, well appointed room; nice service and organization throughout (except at the Hard Rock cafe for lunch); and amenities that are becoming unusual these days, such as real plates, glasses, and silverware for the room service. The lobb
Sofia made check in pleasurable and a breeze!
The check in process was welcome and simple! Sofia Oronos helped us check in and upgraded us with ease and a smile. Me and my future husband felt so relaxed and well taken care of throughout the experience. We can’t wait to come back to Hard Rock i
Well done Hard Rock Hotel and Casino Atlantic City!
I had a very nice 2-night stay for a conference. I’d be happy to come back here for another conference. Check in was quick and easy. I always request a room far away from elevators and ice machines when booking hotel rooms. This hotel obliged! I st
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Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Hard Rock Hotel & Casino Atlantic City at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Hard Rock Hotel & Casino Atlantic City page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* 🎱 @PerceptiveWash44, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's $200 bid.
* 🎱 @PerceptiveWash44 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to 🎱 @PerceptiveWash44 for any questions Peter may have as 🎱 @PerceptiveWash44 user fills the bid.
3.) Finding the Reservation
* 🎱 @PerceptiveWash44 now uses their connections at Hard Rock Hotel & Casino Atlantic City to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If 🎱 @PerceptiveWash44 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, 🎱 @PerceptiveWash44 receives the $200 reward which is credited to 🎱 @PerceptiveWash44's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Hard Rock Hotel & Casino Atlantic City!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
