I lost my ID here, the supervisor and management were - Hilton Checkers Los Angeles - Trade Reservations
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🤮 1/5 - I lost my ID here, the supervisor and management were
By 👻 @bri b., 11/18/2023 3:00 am
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I lost my ID here, the supervisor and management were absolutely no help at all. They did not check for me, they wouldn't let me check the room I was in, even though I had just checked out. And the room wasn't even being cleaned at the moment so why would it matter? And the room was not booked for someone else. I was staying in room 104 and was sick the whole time I stayed there from nov 12-13th. I did not leave this hotel I stayed in bed. Whoever checked me in did not give me my ID back. I came back as soon as I noticed it was missing when I checked into my next hotel down the street. And I took an uber so there's no way I lost it on the way to the next hotel. Everything was packed away. And I never lose things. When I went back to check if they found my ID, the supervisor woman named ZAIRHA was extremely rude to me. She wouldn't give me the name of the manager. I asked if she could give me her email and she didn't respond a word back to me she just wrote it down on a piece of paper super messily so I could hardly read it. I asked what the name of the manager was and she just pointed to the paper. I asked her kindly if she could write the name of the manager down for me, and she couldn't even do that for me. It's like she didn't care at all that I lost it. Terrible customer service. She was so rude to my boyfriend as well, who is always kind and respectful to staff, and they acted like they didn't know who he was when he literally checked in with me and checked out with me. They wouldn't let him check the room either. And I've called a few times now and the staff just give me straight attitude. They're just like no we haven't found it. Not any "oh I'm so sorry you haven't found it yet, that really is so unfortunate, we will call you if we find it!" Nothing like that! Just so rude! I do not recommend staying here just because of how terrible their customer service is. I hope the supervisor ZAIRHA gets fired for this type of behavior.
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