I'm very sad to have to write this. - Holbeck Ghyll Windermere - Trade Reservations
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🤮 1/5 - I'm very sad to have to write this.
By 👻 @Erin W., 06/13/2018 3:00 am
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I'm not one for reviews. I was married at Holbeck Ghyll, I've returned for stays since and It's always been a wonderful experience. My last stay was in January, my husband and I had just attended a family funeral. My mother had booked a stay sometime in the future with the family member that had just passed. My Mother asked me to cancel the booking while I was staying, which i did promptly upon checking in. The gentleman who checked us in said that the cancellation would be taken care of, I thought nothing of it until I was informed by Mother that she had been charged a cancellation fee. I called to hotel to let them know what had happen provided them the dates of our stay and the manner in which we communicated the cancellation. We recently were told the cancellation would stand, myself branded a liar, and no accountability taken on the hotels behalf. Before booking this hotel please be aware of their poor business practices and ethical standards. I've always tired to be fair and reasonable with respect to the hospitality industry,one of the reasons why I rarely post reviews. In this case I take exception, the hotel made a mistake and would rather hide behind a cancellation number that wasn't offered, than do the right thing.
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