AppointmentTrader FAQ - Hostellerie des Châteaux & Spa Ottrott - Trade Reservations
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All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Standard Room
- Standard Room A Standard Room Consists Of A Room With Shower (Toilet Or Bathtub Toilet.)
- Any Superior Room
- Superior Room A Superior Room Is Larger And More Comfortable Than A Standard Room. It Contains A Shower (Toilet Or Bathtub Toilet.)
- Any Suite
- Junior Suite A Junior Suite Has Additional Space With Sitting Area And Contains A Shower (Toilet Or Bathtub Toilet)
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Hostellerie des Châteaux & Spa Ottrott Reviews from The Last Year
Pleasant stay
Stay booked for 1 wedding anniversary. Pleasant welcome. The common areas are modern, very beautiful and large. Our room was a good size although a little "dated" compared to the common areas. The spa is very large and offers several saunas and 3 swimming pools. Lots of deckchairs outside which is a positive point because the outdoor swimming pool and surrounding areas are very clean and tidy. The catering is excellent and the breakfast magnificent with quality dishes. Special mention for the young sommelier who takes us with him into the history of wines and who is very pleasant. Little touches of flower petals on the table and candle for dessert. Small downsides compared to the 4 *: 1 serving tray is missing in the rooms, the room is clean in the first surroundings but filaments of cobwebs on the ceiling and terrace not cleaned, lack of a handle to get out of the bathtub which is deep, an intern who refuses to give me 1 outdoor cushion on my deckchair under the pretext that it is not the right deckchair and unfortunately a waitress who smells a lot of perspiration and who spoils my excellent meal a little. (I am very sensitive to smells) This is only my assessment and not a nasty criticism, but a constructive one because as mentioned above we are in a 4* hotel with the price that goes with it.
GOOD LOCATION
The relatively large hotel for this location, with a sizable area and lots of parking spaces, integrates perfectly into the villagescape on the hillside. The reception when someone came was rather cold and secluded and people just did and said what they had to do, rather emotionlessly and with little joy. The house, which was built in several wings and stages, also includes various styles, or rather without style and clear interior design, in a mixture of French-German-Austrian hotel construction, without clear lines and resembling a model headquarters. It's actually a shame, because the winding house would have been predestined from the outside to create something exciting, simple and interesting inside. Our room, with a beautiful view of the distance and absolutely quiet, was quite spacious, although it had already been around for a few years. The little things like body lotion, room finches, etc. were missing, but we knew that. The wellness spa pool area with the new outdoor pool made of chrome steel and the entire surrounding area is actually quite well done, but you can't be here when the house is full, because it is far too small, or the hotel is too big, especially if parts of it are not there be opened. The bar is competent, prompt and friendly. The restaurant area is very secluded. The acoustics are poor and are made worse by the lack of table culture. You eat in a “modern” and canteen-like manner on a wooden table, that’s it. The enjoyment of the food, quality and selection were limited for us and the wine prices are absolutely overpriced. We enjoyed breakfast in Obernai. I can recommend the house for a maximum of two to three nights outside of the main season and weekends, but only as a bed and breakfast.
A pure happiness
Two days a week in the heart of OTTROTT, at the foot of Mont Saint Odile (walk to do) in this great hotel, spacious room, refined restaurant, top spa, great swimming pools and top breakfast. A cocoon that we regretfully leave. In short, a great stay to do again and again.
The worst quality/price ratio in Alsace
First frankly bad experience in Alsace. Dated but acceptable rooms Spa completely saturated. Impossible to have fun with this number of people. The hotel allows people from outside the hotel to enter, hence it is extremely busy. This is perhaps the municipal swimming pool in the city? the restaurant is average given the asking price. 110 euros per menu is excessive! Similar menus can be found for a maximum of 70-80 euros. When we were in line for check-out, several customers expressed their dissatisfaction….
Very pleasant stay
Very warm welcome and hotel. The spa is very large and very pleasant. The restaurant is delicious (but quite expensive). The room was clean and spacious. We had an excellent stay there and hope to return soon. You can go there with your eyes closed.
TO BE HEAVILY AVOID!!!!!! 😡
We came for 3 p.m., we wanted to enjoy the spa, but impossible!! No place to put our towel, no place to pose, it was just crowded with people!!! INADMISSIBLE FOR SUCH A PRICE!!!! We asked the question to an employee, who told us to complain to management!! JUST SHAMEFUL!!!! So we weren't able to enjoy the SPA and rest, we went back to our room and went for a walk with our dog. Speaking of DOUBLE.... We have to pay 25€ for him... No problem of course, but when we arrive, no bowl or anything for 25€!!!!! SHAMEFUL AGAIN!!!!!!
Address to escape
Really disappointed with our stay A spa. crowded with people worse than a municipal swimming pool The general condition of the hotel is aging, not worthy of a 4 star When paying I indicated my dissatisfaction and I was not the only one... Response from the hotel we were full it's not our fault....for a room at 350€ per night without breakfast .... The staff is not up to 4 star standards To escape there is much better in the area on Obernai or 500 M.... The positive side.....the breakfast is good and it is very quiet
money before service and human relations
remember to take out insurance, my mother died 5 days before the reservation: zero sympathy for the cancellation, we offered to provide the death certificate to justify the impediment, invoicing of the entire bill.
Ottrott's Best Hotels that are most frequently booked by customers of Hostellerie des Châteaux & Spa Ottrott
Ranked #23 in Ottrott's Best Hotels.
Ranked #25 in Ottrott's Best Hotels.
AppointmentTrader FAQ
Questions and Answers around the platform.
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954 Questions
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Restaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answer