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Hotel Villa Cipressi Bellano Tripadvisor Reviews
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31 Reviews
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Yikes! No Bueno!
Yikes! No Bueno! Our friends highly recommended this hotel and we didn’t read the very bad reviews about it being a major wedding venue. Two of the three nights they had weddings that take over the entire hotel with music that blasts until 11pm. Then the drunk wedding revelers take over and were loud until the wee hours of the morning. The gardens are beautiful but the $600 “lakeview room” felt more like a $200 room at a Motel 6. They forgot to clean our room one day. The night my wife complained to the front desk about noise levels, they didn’t bother to even look up and into her eyes but just shrugged their shoulders…That’s poor customer service. Another employee we talked to said, “We just hate these weddings!” What we thought was a classy hotel quickly turned into a low class, poorly run wedding venue. Extremely disappointing. A number of non-wedding guests at breakfast were questioning the integrity of the management of this hotel. Jaime
Be the first to ReplyShameful!!!
While visiting the splendid garden we had the unfortunate idea of stopping at the charming bar to have two coffees and a Moroccan at the counter (I emphasize standing!!!). The bill? 17 euros We paid as if we had been seated (I imagine) complete with a receipt indicating a table of 12 without anyone having asked us to sit down or at least pointed out that they did not provide service at the counter! Not even in Piazza del Duomo in Milan have I ever had a similar bill. From my experience... shameful!
Be the first to ReplyBeautiful
Beautiful botanical gardens, with a lovely and (relatively cheap compared to the area) bottle of wine. The views were amazing and would definite recommend, free appetisers brought out with the drinks and great service from the team! Will be back!
Be the first to ReplyFavorite on Lake Como
We stayed one night but wish we could have stayed longer! We were greeted with a welcome drink and snacks! This hotel is charming and has a very large and beautiful botanical garden which allows us to stroll along Lake Como. The setting is splendid. The interior of the hotel has its own style reminiscent of the era. The staff are attentive and very helpful. Our room was clean, spacious, and with a view of the lake, it was a real pleasure to stay in this peaceful place. Breakfast was delicious. We will come back!
Be the first to ReplyHighly Recommend for Wedding!
I highly recommend hosting your wedding at Villa Cipressi. We hosted our wedding of ~50 guests there in early October and it could not have gone any better. The staff (Everyone from Marco Events Manager, Nicolette from the events team, Marco catering manager and his wife Tanya, the front desk team, etc) really worked hard to make sure things went smoothly! I was VERY impressed with the level of service provided considering how popular this venue is! Thank you so much to the team at Villa Cipressi for being such kind and hard working professionals. I especially want to say thank you to Marco catering and also his wife Tanya as they went above and beyond to make our day special. We had many vegetarians and other dietary restrictions and the team took care to make sure things went well without problems including personally serving them and confirming all dietary restrictions with us before hand. The team went above and beyond to support our wedding and I could not recommend this hotel more to host your wedding here! It is even more beautiful and well manicured than the photos. No photos will ever do it justice! The hotel rooms are updated, clean, and nice. The hotel property is central to Varenna and has a lot of great restaurants, cafes, etc all within 5 minute walking distance.
Be the first to ReplyWATCH OUT
We stayed there two nights and they had. wedding on both nights. All the grounds and amenities were completely off limits starting at 2pm each day to set up and have the wedding. Clearly they prioritize events over the hotel guests. A room right below our bedroom was used as a nightclub the first night for the wedding with deafening music. When we called to complain they said “not to worry it will be over by 11pm…”. Classy. The hotel refused to partially refund us and instead offered a dinner for two for our next visit. Hilarious. Upper management barely returned our emails. Do not book there if looking for a good experience.
Be the first to ReplyValue for money equal to zero
The structure needs to be completely taken back, leaving aside the rooms which the price is not justified at all, I was really disappointed... The breakfast was also very sad, the situation should really be taken back into control, in addition to the fact that it is unacceptable for me to enter a room (then paid around 600) with a double bed made up of two singles pushed together and we are not there yet, but then there is also the bottle of water already opened and drunk and after having reported it the bottle remains there, truly a service which would be justified by paying 30 euros per night no more. In any case, more than 90 euros per night is not worth it, the only nice thing (apart from the villa if it were well kept and managed well) is the botanical garden...
Be the first to ReplyAmazing Service!
Over 5 stars for service! I would like to specially acknowledge Nipa who was so helpful and took great care of us during our stay in Varenna. I was sick and she worked with my wife to arrange an appointment with a doctor nearby. She walked with us to the clinic and helped to provide translation for me at the doctor. I’ve stayed at hundreds of hotels before. Never have I ever seen someone go above and beyond to care for us. The management should be proud to have her be a part of their team. Also I would like to acknowledge Euness who was very helpful in taking care of us when the air conditioning had stopped working. Luca, Lavianna, and Nicolette at the front desk were also very kind and helpful. We had a memorable stay here at Hotel Villa Cipressi because of the stellar service we received. I will definitely recommend this hotel.
Be the first to ReplyI should have listened to the reviews!!!
Ok, so here it goes. Against my better judgement I booked this hotel even though I read the reviews. I honestly thought that my experience would be much different. The reviews I read stated that the noise level in certain areas of the hotel were out of control especially during wedding receptions. This is true as I have just experienced a huge level of noise from the wedding partying that was gathering outside of my room door. And the noise did not end until 3:15am. The next day at breakfast some of the guest were expressing how awful the noise was and that they were going to management to express their concerns. I truly believe that nothing will ever be done on behave of the guest that pay to stay at this hotel. Look at all of the reviews on here that particularly discuss the noise situation and yet nothing has been done about. They just don’t care! This hotel slightly false advertises because They do not have a full service restaurant in which I wasn’t aware of therefore you will need to have lunch and dinner off the premises of the hotel. They advertise that there is a pool and spa at this hotel this is so untrue the very small pool and very small spa is not on this hotel premises however it is located at their sister hotel. Regarding the aesthetics of the rooms they definitely charge way too much for what you get. The furniture is scratched up and somewhat broken and out dated there are stains on the walls and paint chipping throughout the entire room. See photos attached. To sum up this review I will say if you are looking for peace, quiet, relaxation, great Italian food, 4/5 star service this is not the hotel for you. Oh one more thing l forgot to add is my television was broken and no one could repair it and I was without service more than half the day. The one good thing I can say is, the staff is very attentive and friendly.
Be the first to ReplyLittle performance for a lot of money. Infrastructure was not used much. There was not even window darkening
In this hotel, the price-performance ratio is simply not right: every guest almost makes you feel like a nuisance. The beautiful terrace cannot be used from early afternoon onwards because weddings are held there, and you have breakfast on a narrow terrace in the building next door. We had an expensive room in the building next door and you couldn't even darken the windows. Being in an expensive hotel and not being able to use anything is very disappointing. Beautiful terrace, you can't use it. The lake under your feet, the hotel doesn't have its own beach, you have to walk to the next hotel, there is a small swimming area without any infrastructure.
Be the first to ReplyDisappointing - Disrupted by Weddings.
We were expecting a small boutique hotel. Instead we found a wedding venue with hotel rooms attached. There were weddings two of our three night stay, and they were preparing for another wedding on the day we left. The gorgeous terrace, which serves drinks and a limited menu, was closed to hotel guests. And music played until 11 PM both nights. The rooms were small and spartan. No room for toiletries on the sink. On a positive note the staff was very attentive.
Be the first to ReplyAmazing!!!
I am pleasantly surprised that there is such an excellent service in reality Wonderful, kind and responsive staff, good breakfast, high level cleanliness. We stayed 3 days, there was a problem with the metro, we couldn't return to Milan, the staff didn't rest until they found a solution for us. They did not hesitate to answer and surprised every time. I forgot a gold ring, they called and didn't reach me, they sent me an email and updated me. Thanks for everything! Special Thanks to niccolita and elena!!!
Be the first to ReplyThe Magnolia Suite with a large balcony on the lake and private outdoor space.
One of our favorite hotels in the world. The Magnolia Suite is expensive, but worth the cost for the experience. Walk down to the small house on the lake, through the beautiful gardens. There is a balcony the full length of the house over the lake.. the room is very large with a doorway out to a private area. We have been here before and the same cat from three years ago visited us every day. We had access to the pool in the hotel next door, but it was too cold this trip. Breakfast is up in the main hotel and is ample and tasty. I cannot praise this place enough. Stay in the Magnolia Suite!
Be the first to Reply100% must visit!
As soon as we entered the building we were welcomed and warmed by the host Renzo. He is the best. He did everything and more to make sure we knew where to go first and last. He showed us what spots were the best for photos and where to go for the nicest views of the lake. The botanical gardens are HEAVEN on earth, and for just €3 each, it’s 1000% worth it. We came with no expectations and this visit is now a memory I will never forget. With stunning scenery, amazing communication from renzo and even further help to find us a restaurant to go to this experience was 10/10. Thankyou to Renzo and Hotel Villa Cipressi, we will definitely be coming back to visit!
Be the first to ReplyBring Your Noise-Canceling Headphones
We are veteran travelers of Europe. We booked a "deluxe lake view room" for a weekend. First, the room is ugly (unless you think the interior of a Tesla passes for luxury). Technically, there is a window that if you are 7 feet tall has a lovely view of the grounds and the lake. Those were the best parts of the stay. At some point, without disclosing the fact to anyone, this hotel changed its business model from luxury hotel catering to discriminating travelers to a wedding and event venue/nightclub that rents a few rooms to the hard of hearing or the uninformed. The grounds are lovely, however, access to them is a bit tricky. We arrived from the US Friday evening, and the restaurant and grounds were closed. The band for the wedding went until 11:00 p.m.right outside our window. After the party stopped, , we got to listen to the staff clean up the mess. We got to sleep via elephant doses of Zquil and by putting on noise cancelling headphones (I recommend Beats by Dre). Saturday was a bit better. The grounds were only closed all afternoon and evening. The wedding band ended around 8:00 and the staff had the mess cleaned up by 10:00. On Sunday, the free breakfast was served at a hotel down the street. That was less than convenient. In the afternoon, the hotel is converted into a bar/nightclub. Because of the acoustics, we got to "enjoy"the music free of charge in our hotel room. If you have no plans to spend any time at the hotel, this might be the place to stay. However, if you are suckered in by the pictures on the website and plan to have a nice quiet luxury experience at one of the most beautiful places in the world, you will be disappointed. Also, there was an impressive colony of yellow-orange mold taking host in all of the shower tile grout. This helps explain why they did not install a light in the shower...... You have been warned.....
Be the first to ReplyBeautiful hotel and amazing staff
Extremely pleased with staying here! First of all it’s so beautiful and has breathtaking garden and views. The room was updated, clean, and pretty good size. The staff was extremely nice and helpful. My favorite person that helped a lot was Renzo! You can tell he truly loves his job and has his heart set in this villa. He gave us the history of this beautiful place. He’s super caring. I’m currently pregnant and anything I needed he went over and beyond. Room service also was great they gave anything that’s asked for. Will come back here!
Be the first to ReplyOUTSTANDING Hotel
This hotel was amazing. My wife and I stayed 2 nights and we were amazed by such history and architecture. The rooms are quite big and would recommend the lake view. I’ve traveled around the world quite a few times and very rarely do I come across staff that are super nice especially Renzo, he helped us with everything and built the best itinerary for our next day in Como he even gave us a tour of the hotel and gave a little history lesson, he went out of his way to find a parking spot for our rental car AMAZING!!! I truly recommend this hotel if you stay in Varenna
Be the first to ReplyAverage stay/hotel
Stayed here for a night and overall I would say the experience was very average. The things that I disliked were that I was given a different room than expected. I didn’t even realize until after my stay when I went back to look at my confirmation email with the pictures of the room. ALSO, they would not let me take a few engagement pictures in the common areas with my photographer. They were going to charge me €300 to take a few pictures that would’ve lasted 20 mins. I definitely wasn’t paying that! If I paid for the room/stay me taking pics in the common area should be included. The staff was also kind of rude. I would probably never stay here again.
Be the first to ReplyDisappointing stay
Our stay was not what we paid for. The staff was extremely rude. The biggest issue we had was the shower. It didn't drain and would fill up with water that went above your feet within a few minutes. We asked the hotel twice to fix this and still it remained an issue the entire stay. The final issue came when we checked out. Their shuttle was broken, so they advised we taxi to the train station. I asked how much this would cost, and was told 5€. The taxi driver told us it was 10€. The additional amount isn't a big issue. The issue was the rude and incompetent staff. With the shuttle broken, the hotel should have absorbed the cost of the taxi. Instead we were met with rude staff and were never contacted back by management despite asking. Shame on "R Colletion Hotels". Corporate leadership should very much look into their staffing at the Cipressi.
Be the first to ReplyStill owning me a refund of 94euros
When i did the checkout they forgot to coordinate it with their financial department so they charged me the deposit for the reservation all over again! They assured me they were gonna refund me those 94euros within a week, and they gave me a paper with their stamp. However it's been a month and I didn't receive anything. Tried to email the hotel, they said they were gonna reply to me soon and until today I didn't get any reply. Definitely don't recommend this place.
Be the first to ReplyBeware: primarily a wedding/event venue
Me and my wife stayed here on our honeymoon from 4-6 June, and I first just want to say that we have both worked in luxury hotels and fine dining restaurants, so we feel our insights and comments are pretty valid. Firstly, the hotel building and gardens are lovely and the views are stunning. The rooms are pretty basic (probably too basic for the price) but clean and nice at least. The breakfast buffet is well worth complimenting too, and was probably the best thing about the hotel. However, the place (at least during spring and summer it seems) is basically just a wedding/event venue, and sadly none of this is communicated prior to arrival. There was a wedding here each day of our 3-day stay, and what this means is that the nicest parts of the hotel grounds (bar, terraces, outside veranda) are closed to leisure guests. This was hugely disappointing for us as it was a big part of why we wanted to stay here. We also paid and booked ourselves into the only balcony room since it was our honeymoon, but this was effectively off limits too since it was situated right on top of the terrace/veranda area where the wedding party went on until 11pm. This was hugely disappointing. In confirmation of what a few other reviews have said too, the hotel seems to send guests over to their significantly more basic sister hotel for a lot of facilities, like welcome drink, since their own bar and facilities are reserved for wedding guests only. We communicated our thoughts after our 1st night, as well as when we checked out, assuming that at a hotel that charges such a premium we would be compensated in some way, shape or form. However, we were just told that this is an issue they are aware of, and the female receptionist (who we guessed was the front desk manager) merely told us that this was a known issue before walking off so that we were not able to continue our complaint. As a kick in the teeth, a few days after we got home, the hotel sent us a 10% discount code off our next stay. It’s a shame they couldn’t have extended this on our current stay, which might have encouraged us to come and stay again. As it stands though, and unless hotel villa cipresse changes from effectively being a wedding venue to a luxury hotel, it is unlikely we will.
Be the first to ReplyLoud party music rocked our room until 11pm
This hotel books weddings every night and the music plays so loudly that it shakes your room until 11pm. Then the party goers yell and scream until midnight. They gave us complimentary drink cards when we checked in but the bar was never open because of the weddings. You can’t sit out on their patio with the fountain because there was always a wedding. The hotel and the staff were wonderful but they have no regard for their hotel guests and only place importance on the weddings they book
Be the first to ReplyGreat coming back- my favorite one
It was my second time at the hotel and it was very good, just like the first time. This time I took the standard room, it was a bit small but OK for 1 night. 🔷️ ROOM: Nice & neat, bright & solid design with nice view to the botanical gardens. Bed was comfy and there was a very good water pressure in the shower. 🔷️ BREAKFAST: There is nothing more relaxing and beautiful than sitting in their balcony, enjoying the view. Food selection wasn't wide but sufficient and you won't stay hungry. 🔷️SERVICE: Nice & kind staff. There was a wow 👌 effect at the checkout- the reception staff prepared a nice bag to go with water, cookies & candy, it was such a nice thought ☺️ 🔷️LOCATION: Small town so it's central. We used their free shuttle van from the train station and to ferry boat station. Thank you for your welcoming accommodation.
Be the first to ReplyThe most beautiful hotel and location!
We stayed here for 2 nights on a 2 month tour of Italy. It was a beautiful location and hotel. Everything about it was lovely. The service was excellent in every way. There are botanical gardens on their property which you have access to during your stay and they are amazing. Breakfast is included and we have never been to a better breakfast buffet in all our years of staying in hotels. Every little amenity was there including bathrobes and slippers. We hated to leave. Much appreciation to the entire staff for making our stay so perfect.
Be the first to ReplyDisappointing and overpriced
Sadly our Easter weekend at Hotel Villa Cipressi was quite a frustrating experience - especially considering its price range. We have stayed at other hotels in the Lake Como area within the same price range and always had a great time and enjoyed a much better service. It seems like Hotel Villa Cipressi relies solely on the beauty of the surrounding botanic garden (which truely is gorgeous) with absolutely no emphasis on providing an enjoyable experience for hotel guests. We raised several issues and questions at the reception but not much effort was made to help or at least cooperate. After several attempts we just gave up and tried to spend as little time as possible at the hotel. The reception staff was rather polite - but anything more than checking guests in and out seemed like to much of an inconvenience for them. We stayed in a room on the first floor. It was very clean, had a nice view of the lake and beautifully painted high ceilings. The furniture and atmosphere however reminded us more of an unpersonal mid-range business hotel (seemed different from the pictures we saw, but if the rest of our stay would have been more enjoyable it propably would not have bothered me). Unfortunately the bed was hard as a rock (and we are not even older or overtly sensitive about that). We asked the receptionist for a topper or some sort of other solution but after reminding her several times she just said there was nothing availabe. We ended up stuffing blankets under the sheets like I had once done at a youth hostel years ago. The room was very poorly soundproofed - you could hear every step, word and slamming door from the hallway at all times. As all the doors are old you have to pull them shut kind of noisily, so there was a lot of door slamming throughout the morning until late at night. Once everybody's asleep it is very quiet though. There also was a weird smoke detector at the ceiling which had a green flash light effect at all times - especially disturbing at night. And one especially windy night small flaky parts of the ceiling fell down. The botanical garden is breathtakingly beautiful. Unfortunately there are only a few wooden benches to sit on and as the garden understandably is overun by tourists during the day it's hard to find a quiet place to enjoy it. There are also no benches, sunbeds or any other comfortable lounge places for hotel guests in the garden or on the terrace except for at the bar where drinks costs twice as much compared to any other place we visited in Varenna. It does have an amazing sunset view though - so it's worth spending the extra bucks then. You are unfortunately also not allowed to stay by the pool of the neighbouring hotel where breakfast for guests of Hotel Villa Cipressi is served. Even when the pool area is completely empty. Breakfast at the neighbouring hotel was good with a wide variety of cooked and fresh food. The breakfast staff there was very friendly but it felt like they were understaffed as there was a shortage of plates and bowls most mornings. Also the breakfast room is completely packed with tables and if you have to sit close to the veranda doors you get the doors slammed in your face constantly followed by a cold breeze when people enter. As some of the doors are jammed also be prepared for constantly having to open them for arriving guests when there is not enough staff around. Not the most relaxing breakfast experience. Overall I would not have felt compelled to write this review if this was a budget or mid-range hotel. But as we paid around 400 Euro a night we honestly expected more and the whole experience was just very dissapointing!
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