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🤮 1/5 - Good meal ruined by infuriatingly awful service
By 👻 @Isabella M, 11/15/2016 3:00 am
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The food was delicious as anticipated, but the service we received was appalling. I have never felt so blatantly discriminated against in a restaurant. It was painfully obvious that the staff had judged us by our (cursed) child-like looks, and assumed we would not tip. We were not worthy of their usual 5-star service.
So my boyfriend and l look like teenagers. Unfortunately, we were there to celebrate my 23rd birthday.
Having made reservations 2 weeks prior, it took about 20 minutes to get seated. The waitress took our drink orders (2 waters and a hot tea) and left. The chef comes over and we order the Premium Wagyu Beef and the Mix Shabu B. Herein begins our dead zone in service. A few minutes later, a white, middle aged couple were seated next to us and were immediately brought their waters, an iced green tea and a perrier given with a wine glass. We then get our waters. No hot tea.
We started with the halibut sashimi seasoned with soy sauce, decked with shaved green onions and fresh wasabi, which was awesome. We then got our soup (again, all AFTER the couple next to us) which was soothing and subtle.
I'd like to note that we had a great view of Chef Masa preparing the appetizers. We watched intently as the hot appetizer, that night being baked black cod, was being prepared. So much excitement. Unfortunately, we continue to just watch while the rest of the restaurant is being served that appetizer. It never reaches us.
We watched the couple seated after us receive their entire order and begin eating. We watched the chefs and the servers make their rounds multiple times on every single party in the small restaurant. No one bothered to come by and check on us, no one else had to wait 20 min for their slices of beef.
We finally get our shabu plates, which looked absolutely incredible. Mind blowing, really. I savored every delicious, buttery bite of outrageously marbled beef... and I still couldn't ignore the feeling we were being purposefully neglected. It took another 20 minutes for me to flag someone down to order a glass of wine.
We finished our plates, and were offered either udon soup or rice soup. Chef Masa spoke quickly and we missed what he'd said, and looked at us incredulously for having to repeat his question. It seemed painful for him to have to serve us. After choosing the udon, I watched him carefully and skillfully craft this ending meal for another party at the bar. A few minutes later, Chef Masa drops a bowl of udon onto our hot plate and leaves. I suppose it takes some time for the udon to cook, but it took a good amount of time and another chef to notice that our udon had yet to be served to us. One of the chefs finally cooked our udon for us and served it to us in bowls. My boyfriend finished his bowl before they even gave us spoons and the pickled vegetables that was supposed to come with it.
We suffer through such slow neglectful service that the couple next to us finished and paid their bill when we were halfway through our meal. We even watched an entire round of appetizers being made and sent out again, wherein we confirmed that we definitely missed out on one of the appetizers.
After dessert (I chose the creme brulee, and my boyfriend chose the green tea mousse. Both were good.) we decide to ask the chef about the appetizers.
Here's how the conversation between my boyfriend and Chef Masa went down:
"Excuse me chef, how many appetizers were supposed to come with our meal?"
"2, one hot, one cold."
"Oh okay then, I don't think we ever got our hot appetizer."
(yet another incredulous look from Chef Masa) "soup? Didn't you get the soup? It's hot appetizer"
"...no, we never received the black cod."
"OH, so sorry about that."
He leaves and comes back, handing us an envelope "for next time."
No discount from our bill, or any other forms of appeasement. Just a painfully fake smile and dismissive handing of an envelope. Appalling. This being a small restaurant seating maybe 30 people at most, I'm sure Chef Masa was fully aware that he had not given a plate to 2 people sitting right in front of him. AND HE TRIES TO PUSH THAT THE SOUP WAS THE HOT APPETIZER? On top of it all, the envelope we were given for damage control contained a gift certificate for $20. THAT EXPIRES JANUARY 31, 2017. What gift certificate expires?
Of course, in fine print on the certificate, it says "please tip accordingly to the price of your meal before the discount is applied."
Clearer than distilled water that these people only care about tip. Funny though, their prices are so steep, it would only make a dollar or 2 difference whether you tip on the full bill or after the $20 discount.
We paid over $300+ and were treated terribly Never left a restaurant with such extreme dissatisfaction. On my birthday. I felt awful for my bf, who saved up for this. I actually never want to go back. Unfortunately, we have $20 to spend in the next 2.5 months. So I guess we should start saving up again.
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