Lovely food but the most awful service - Kiln London - Buy Reservations
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🤢 2/5 - Lovely food but the most awful service
By 👻 @Simran S, 05/07/2022 3:00 am
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Food is brilliant, but it doesn't make up for the terrible service and the attitude of the waitress. Bad service is enough to put us off going back ever. Our table wasn't ready for 30 minutes, so we were left standing around. Understandably, these things happen but at least treat your customers to something whilst they are waiting. If we turned up 30 minutes late, we wouldn't have got our table?! Once we sat down, I explained to the waitress that we were a bit stressed due to the wait. All she could say was "well we are trying" .... and no apology!!! Not really what I wanted to hear. I know you are trying but the wait time needed to be addressed. We were told that food comes out when it comes out. Ok fine. We didn't expect something to come our 30 minutes later than everything else. Our whole table had finished. My napkin was in my bowl and all the waitress could say was "it comes when it comes". Surely you can only use this within reason?! After our meal, we then weren't even spoken to and had to wait 25 minutes to be able to grab someone's attention for the bill. Its safe to say, we didn't pay the service charge. Lovely food but not enough to weigh out the terrible service.
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