Exceptional Service, Unexceptional Value - La Samanna, A Belmond Hotel, St Martin Lowlands - Trade Reservations
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- Any Deluxe Room
- Deluxe Ocean View Room (1king Or 2twins 301sqft Amazing Sea Views)
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- Any Suite
- One Bedroom Ocean View Suite (1king Comp Wifi Stunning Ocean)
- One Bedroom Beachfront Suite (1king Comp Wifi Steps From Beach)
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- Baie Orient Suite (1king Ocean View Balcony And Terrace Sep)
- Baie Rouge Suite (1king Ocean And Pool Views Wrap Around Terrace)
- Two Bedroom Suite (1king And 2twins Sep Shower Bath Beachfront)
- Happy Baie Suite (1king Furnished Terrace Great Ocean Views)
- Deluxe Beachfront 2 Bedroom Suite (1king And 2twins Beachfront)
- 2 Bedroom Ocean View Suite (1king 2twins Patio Or Balcony)
- 2 Bedroom Beachfront Suite (1king 2twins Near Beach Ocean View)
- Any Executive Suite
- One Bedroom Terrace Suite (1king Roof Solarium Great Ocean View)
- Orleans Suite (1king Amazing Ocean Views Wifi Large Terrace Sep)
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- Baie Long Suite (King Amazing Ocean Views Wifi Large Terrace Sep)
- Any Standard Room
- 3 Bedroom Cottage (2kings 2twins 2 Level Ocean View Large Private)
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🙂 4/5 - Exceptional Service, Unexceptional Value
By 👻 @Shelley Freeman, 03/31/2024 3:00 am
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We have stayed at a few Belmond properties and have been very impressed with the service, cuisine and ambiance, and La Samanna is no exception. The service is simply outstanding, and we had particularly great service from Nico, Ugo, and Candace (and all the staff at breakfast!) during our stay. Likewise we found the food to be terrific, and saw no need to leave the property during our week long stay. That said, we were disappointed in our visit, and the relationship of what we paid to the value we received. This hotel--now 50 years old--is in desperate need of renovation and refurbishment. Our room--a one bedroom "oceanfront" suite for $2200 a night--was tired, uncomfortably furnished, and while indeed facing the ocean, it was impossible to see from anywhere unless you stood at the window or on the balcony. Among the most irritating things about this hotel is that immediately upon arrival, we were told we were being "upgraded," but truth be told, we were put in an upstairs suite instead of one downstairs, which we thought we booked, with easy access to the beach, and nearly as far away as one could be from the main building of the hotel. We objected to no avail. While golf cart service was prompt, it's still a pain in the neck and so we certainly got our steps in walking to and from the main building, the spa and the gym. As remote as our room was, we still had to go down to the beach every morning and leave a book and a hat on beach chairs in order to be assured of chairs in close proximity to our room. This doesn't seem right at this price point. That said, the beach service, particularly from Nico, is simply extraordinary--you never have to worry about moving your umbrella, having a cold drink, or a fabulous lunch. His absence, however, was felt on his day off. There are two pools at this resort, and both need renovation. The heated pool actually has broken concrete right at the bottom of the entry stairs. The service at the pools is also lovely. Indeed, if service and food are Belmond's signature and brand, they are doing a great job. But if it's a luxury experience, La Samanna falls short. The fitness center is sensational, by the way, and seems the only part of the hotel that has been renovated. State of the art equipment, well air conditioned, water, towels, the works. For beach lovers, the ocean is lovely here, although a bit rough during our stay; clean golden sand and mostly rock free depending on the tides. Too bad that if you are sitting down in your $2200 oceanfront suite, in the bedroom, on the incredibly uncomfortable and small living room sofa or on the balcony, you can only see a white wall in front of you! To be sure, La Samanna is an iconic property, but it needs investment and TLC from Belmond to deliver on their brand promise of luxury.
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