NOT DOG FRIENDLY! NOT EVEN PEOPLE FRIENDLY!! Absolutely - La Taberna Napa - Buy Reservations
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🤮 1/5 - NOT DOG FRIENDLY! NOT EVEN PEOPLE FRIENDLY!! Absolutely
By 👻 @Nicole R., 12/29/2022 3:00 am
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NOT DOG FRIENDLY! NOT EVEN PEOPLE FRIENDLY!! Absolutely horrible customer service. I was out celebrating my birthday last night and thought it'd be fun to take my friends to La Taberna. Nope, that was a mistake. My best friend had her service dog with her, and as soon as the manager, Jen, saw her trying to walk in with him she immediately told her no dogs. Jen was informed he was a service animal, to which she scoffed and said "yeah, right". We then overheard her say to the server trying to seat us "I'm so sick of this crap!" Are you kidding me!? I again told her he was a service animal and that's he's a certified psychiatric service dog and she said "it doesn't matter". Those working in a public place, such as a restaurant, are ONLY allowed to ask two questions: 1) Is the dog a service animal required because of a disability? 2) What work or task has the dog been trained to perform?Staff CANNOT ask about the person's disability, require documentation or ask that the dog demonstrate its work. And it is illegal to turn a patron away just because the staff doesn't "believe" they're a service animal. I'm a Napa local and I used to love La Taberna, but after this experience my husband and I will no longer support this business!
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