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🤮 1/5 - Terrible customer service
By 👻 @Kitty, 12/17/2021 3:00 am
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My experience at the restaurant last night was terrible! My friend and I walked in and the hosts were nowhere to be found, so we went inside and was asked to go back outside to speak to the host. The host wasn’t really friendly and had quite an attitude. Hence, it was busy inside we were sat down in between a table of a family and a couple. The tables was so close together that I felt uncomfortable. I remember the last time I was there the service was so much better and they did follow covid protocol and didnt have the tables too close to each other maybe because it was a company lunch? Anyway, I’ve seen the staff so busy and so in a rush that I didn’t feel like I got the elevated customer experience especially at a restaurant like this. When it was time to get the check and to pack the food, one of the waiters (didnt get his name but bald with an accent) was extremely rude said we couldnt pack the mussels to go along with the bread that was on the side. I’ve never heard of that so I was flustered and asked to speak to the manager. The manager Baptiste came over and apologized. He was the only person that was friendly and helpful. He told me not to get upset and gave us a complimentary dessert. He then asked the rude waiter to pack our food but he made a mess. The container he put the mussels in wasn’t correctly sealed and spilled everywhere which made the containers wet. I am beyond disappointed especially it was my friend’s first time there to celebrate my engagement. I definitely would not return or recommend any of my friends and my family to go. Overall the food was mediocre, it definitely did not taste as good as the first time I was there. They added to much sauce to the Le poulet chicken. I would prefer going else where that would provide better customer service.
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