What a Horrible experience!!! - LoLa 41 Palm Beach - Buy Reservations
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🤮 1/5 - What a Horrible experience!!!
By 👻 @Margarita Z, 06/17/2023 3:00 am
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What a terrible experience!!! We were celebrating my husband’s birthday, our reservation was at 8:30 because they wouldn’t sit us earlier unless we wanted 6:00 which was impossible for us to make. We were having a wonderful evening, the food had been great and our server fantastic until we ordered deserts. Out comes the manager Hanna with a horrible attitude almost insulting us because we had dared to order desert when the kitchen had already closed 45 minutes ago. What??? First of all, no one told us we couldn’t order dessert anymore (they even took our order) Second of all you don’t need the chef to take out the cake from the refrigerator and cut a piece so we could sing “happy Birthday” to my husband and finally there are right ways to convey the same message. If she had come out apologizing for the inconvenience because the kitchen had already closed but to make up for it they were going to give us free coffee or a complementary after dinner drink or simply their most sincere apology, I would be writing a wonderful review but after the way she spoke to us we are all invited to never go back and to tell all our friends and guests (we get a lot of guests from all over the world) to never go to that place, it was really upsetting the way she treated us and how she ended up ruining my husband’s birthday with such a bad experience when it could’ve gone exactly the opposite. So disappointed and very dissatisfied.
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