My husband and I were so excited to try Luce today. - Luce Staten Island - Buy Reservations
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🤮 1/5 - My husband and I were so excited to try Luce today.
By 👻 @Heather D., 08/07/2022 3:00 am
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Our dog gets groomed nearby so we decided it was the perfect way to spend our time waiting. I checked online to see that the restaurant opened at noon. We showed up at 12:15. The restaurant was gorgeous. We were greeted by a staff member who seemed surprised we were there. We were seated and waited. No menus... no water. At 12:30 the same staff member came over and told us there were no staff there because they do not open until 1. I said I checked online and it said they were open. He told me to check the sign on the door and walked away. My husband and I left baffled. Just to make sure I wasn't crazy, I checked the sign in the elevator going up to the restaurant and then the door. Both signs stated that they were open Sundays from 12-9. As a courtesy I called the restaurant just to let them know that their signage does say they are open at noon (not 1) and that they should probably change it so that other patrons don't make the same mistake. I received a curt "thanks for letting us know"... and then they hung up. My husband and I never experienced something like this before. They could have at least given a voucher for a drink or appetizer to bring our business back. I have never left a bad review of any restaurant because I know it's a tough business... but this was just bad business. We will not be giving them our business in the future.
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