Will not recommend again. - lulu Paris - Buy Reservations
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Paris's Best Restaurants that are most frequently booked by customers of lulu Paris
🤮 1/5 - Will not recommend again.
By 👻 @Jonetta H, 04/25/2024 3:00 am
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I experienced LouLou's for the first time in 2020 (right before the COVID pandemic. When I attended during that time, the service was attentive and the food was amazing. During my birthday trip to London this year, I decided to make a special trip to Paris with the intent of taking my friend to LouLou's to have the same experience. Unfortunately, it was not comparable. After checking in with the front desk, we were walked to our table. The host proceeded to take our coats while we were sitting at our table and provided a ticket for our coats. The food and drinks were amazing. I intentionally ordered the truffles I had in 2020. I noticed that other surrounding patrons received the option to have grated Parmesan with their pasta (as we were offered in 2020). We were not offered that option. When I questioned this, I was told that Parmesan and black truffles won't taste good together. I decided to not press my concern. At the end of the night, we decided to settle our bill due to the restaurant closing. My friend alerted the waiter that it was my birthday (this was also noted in the reservation made online). Our waiter acknowledged this and brought out 2 wrapped pieces of chocolate candy with a candle pressed through. This was highly disappointing. I asked to speak with the manager and alerted her of my concern based on the two other birthday celebrations in my vicinity and the beautiful desserts brought to them. I was told (very loudly and brashly) that the other 2 birthday guests paid for their desserts. I understand if this is this restaurant's policy (regardless of the countless amounts of complimentary birthday desserts that were provided to me on this trip) but, the way that the manager spoke to me was COMPLETELY disrespectful, condescending and off putting. After stating the companies supposed policy loudly and aggressively, I asked if my coat could be provided to me. She told me that she did not handle that and that her colleague took care of that and proceeded to walk away. We waited for over 10 mins for someone to provide us our coats (or take our coat ticket). No one came or checked on us. We decided to get up and get our own coats. We were asked about our experience. I said that it wasn't the best. I was asked why. I told them it was affected by a manager that was a tall woman with brown and black glasses and black hair. I was asked repeatedly to describe her. I asked if I could get her name because I wanted to send a formal complaint based on how we were treated. The crew spoke French in front of us for several minutes and declined to give us her name. This experience was very unfortunate. Since 2020, I have recommended several Executives from both Fortune 500 companies I've worked for to visit LouLou's based on our experience (at that time). I also wanted to support the company because I was aware of their closure post the pandemic and I wanted to support their business. I will NEVER recommend this restaurant to anyone ever again. The way that we were treated and dismissed was disgusting and demeaning. It is my hope that the company will provide some additional training to their upper level management in regard to communication and hospitality.
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