All we wanted to have a quiet dinner, but… - Lung King Heen - Buy Reservations
Getting a Reservation at Lung King Heen for Today or Tomorrow is Easy!
Buy a verified reservation at Lung King Heen from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
's Best Restaurants that are most frequently booked by customers of Lung King Heen
🤢 2/5 - All we wanted to have a quiet dinner, but…
By 👻 @Byron K, 12/31/2021 3:00 am
|
Food was great as always. Unfortunately, our dinner was disrupted by a BAND (eg. drums, guitar, etc.) playing in the private room that totally ruined our dining experience. In addition, whoever was in that room also made a huge ruckus with their shouting and applause. I did not expect to encounter this in a Three-Star Michelin restaurant! I thought that I was dining at a sports bar or something. Have they not considered the dining experience of other guests? Shouldn’t these people book a function room? Maybe I should bring my electric guitar and amp to the restaurant next time. We were very clear that we just want the restaurant to consider the dining experience of other guests next time before they entertain requests from certain guests next time. As we have visited the restaurant many times since it first opened in 2005, we really don’t want to encounter similar incidents in the future. The hotel manager came to apologize and offered some freebies as an apology. We told him to consider our feedback and we don’t want the free perks. What made it worse was that when we refuse freebies offered by the hotel manager, he had to bring it to our room. Does he not know that No means No? This was followed by a call from the same hotel manager a couple more times during our stay.
Does he not understand that we were not looking for free perks and his offer is counterintuitive? Does he believe guests that stay in the Four Seasons Hotel are the type that would complain for the sake of getting free perks? Never thought that was Four Seasons’ target market. Has he never encountered guests who provide feedback simply to ensure that our beloved brand will continue to provide excellent services? Our feedback relates to the special privileges the restaurant provided to certain guests at the expense of other guests’ dining experience. It was a matter of principle. By offering us freebies further proved that he did not understand the issue at hand.
To prove proof that he did not understand our complaint, he decided to offer us to dine at Lung King Heen again?! We actually felt quite insulted by that gesture since he must have felt that we complained for free perks. It was actually quite disturbing and stressful to be responding to his calls during our staycation since we tried to be empathetic and had to control our emotions during the calls. It was apparent that he was just trying to make himself feel better through such gestures and he did not consider that the guests just want some quiet time with the family (which is priceless). I have stayed in other Four Seasons Hotels and have dined at all of the Four Seasons Hong Kong venues enough times to appreciate their understated hospitality. This was clearly not the Four Seasons experience that we were expecting.
0 Replys
0 Comments |
Be the first to Reply |