Not Sure What Has Happened at Dinner Service Not even Close to a Michelin - Madera Menlo Park - Buy Reservations
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🤢 2/5 - Not Sure What Has Happened at Dinner Service Not even Close to a Michelin
By 👻 @selectivetraveler, 07/09/2022 3:00 am
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Madera has been around a long time, always a solid "nice" restaurant. We had dinner there recently and it was a total loser. To even have the word Michelin on their website is so far from what they are producing there. NOTHING - and I mean nothing about our experience would tick a section of a michelin restaurant the staff, the experience and mostly the food. Before I start I will also say I have had breakfast there recently and it was really good - in all the ways it is failing at dinner. Why we plan to never eat at Madera again. 1) Service was almost non existant. 3 people offered us water and then we had to literally flag down a waiter to order dinner. this went on - the lag between our appetizers and dinner was almost 40 mint. So between ordering and dinner about an HOUR. When we ordered they said lamb chops would take 25 minutes - well try over double that. 2) the food itself - just so average. This was a table of three and we all felt that way. Appetizers - the Kampachi, came warm - a bad start, sliced too thick and then almost no sauce or citrus juice as described. Over half was left on our table of a small portion - wait staff Never asked why - another sign of clueless servce . The burrata came in a small bowl - with 4 Tiny pieces of peach, and drizzled with a good sauce - but that was it - so four bites and then a huge thing of burrata - what is going on - should have had plenty of peach etc - no other item with - so unless you decided to buy bread (yes buy at a "first class" restaurant - you had a ball of cheese left in the bowl - again -weird. Would have been good if had been close to some of the descriptions. the avacado appetizer was very good - again - should have had some kind of accoutrment - no toast etc with any of the three appetizers - These appetizers were $25 each. The main courses which took SO LONG to come - finally someone from management comes over to apologize for the wait - but that was it - nothing else. They FINALLY bring it and say something about the grill not working -Well our lamb chops were TOTALLY over coked to well done - I believe they were close to $100 and ruined - they tried to cover up with gremolata - I think because they knew. No one came by and asked how our meal was or asked on our way out - my guess is they were having real problems and they knew it. It was a Friday night and I would say at least half the tables were empty - there seemed to be staff everywhere but management (a lot of people in suits ) but NO ONE managing. If you knew a table had waited that long - wouldn't you a) come over and explain b) bring some kind additional tasting course c) check in when it finally arrived - WRONG - or All of the above. The steak was fine but nothing special. the meal was about $500 and there were 4 glasses of wine no cocktails - so alot of money for a meal that I could have had for half of that. It was just average. So many good restaurants in Palo Alto - do not waste your time here. Evvia, Village Pub, adn Nobu just to name a very few. truly disappionting - not worthy of the hotel which is quite good.
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