Great food, terrible service - Mako Chicago - Buy Reservations
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Chicago's Best Prepaid Restaurants that are most frequently booked by customers of Mako Chicago
😒 3/5 - Great food, terrible service
By 👻 @Moni, 01/29/2022 3:00 am
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Go earlier than your reservation time and they will probably treat you better. Maybe.
We had a 6pm reservation but the manager called at 5:59pm asking where I was. I was a few minutes late and he reaction was “Oh god. Then we have to start the course without you.” Seriously? Who says “Oh god.” to a customer? Amateur move to thrust your emotions upon a customer. We caught up with the other customers right away as we were only one small dish behind, but throughout the whole course, we felt rushed as a waiter was always waiting behind us to take our empty plates the moment we took the last bite. We couldn’t savor the good food because of this pressure we felt from the waiters.
In addition, we ordered a bottle of wine, but no one poured our wine after the first glass. No one came to provide us with the beverage menu when our glasses were empty. It seems like the only thing they have in mind is to rush the customers to eat and leave so they can bring in the next round of customers.
The next group of customers were supposed to start at 8:30pm but we were pressured into leaving by 8pm. Very uncomfortable.
The food overall was excellent. Each piece of nigiri was small in a classy way. The kobachis were good too. Loved the kanimiso. The portions were small, again in a classy way, and I could’ve eaten much more. If you book the 8:30pm course, apparently you can order more at the end but not the earlier courses.
Food: 4
Beverage: 4 (not a lot of selection)
Service: 1
Ambiance: 3.5
Overall: 3
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