Shocking service - Margaritaville Restaurant- Times Square New York - Buy Reservations
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🤢 2/5 - Shocking service
By 👻 @Jools1000, 05/29/2022 3:00 am
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Went tonight and what awful service. Had a reservation but was told there was a 15-30 min wait as they were understaffed- fair enough so we waited at the bar. After 20mins I wondered how they would tell me table was ready - hostess with attitude said we text you. Another 20 mins and watching several tables be seated I assumed my phone wasn’t working as I’m from UK so went back to hostess, yet more attitude giving me dirty looks etc! I only wanted to know when our table would be ready hardly unreasonable!
Finally seated and the waitress was lovely until hostess with attitude appeared to be pointing us out to her, waitress then wasn’t bothered, no drinks replenished, table not cleared. When our entrees arrived our table was full of our stater dishes so our group started clearing the table, a drink got knocked on me but no one offered napkins to clear it!
Thanks to this attitude from hostess My daughter started having anxiety attack so I got up and asked waitress for take out boxes and bill. She never came back to take payment and the tip added to the bill was $50, we hadn’t had any service.
We found another member of staff who we explained the situation and he was extremely sympathetic and apologetic even giving us a discount. He was amazing wish I had got his name.
We wouldnt go back felt like they don’t like English people as Americans were receiving much better service. I know English have a reputation of not being great tippers but we aren’t like that and will happily pay for good service. Food was ok, but there are much better places in NY if you’re on vacation.
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