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🤮 1/5 - Mastro's Ocean Club
By 👻 @Gerri Y, 12/08/2022 3:00 am
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We had dinner at Mastro‘s Ocean Club in Malibu, California on November 13th to celebrate a birthday. We had been looking forward to it for a while. The service and atmosphere did not disappoint. The food was great initially too, until two people in our party got "violently ill" and two others got mildly ill. We have been trying to figure out which dishes could have caused it. Was it the side dishes (spinach, mushrooms, potatoes) or the Wagu steak, the filet, the Chilean Seabass, ??? We called Mastros Ocean Club the next day in hopes of finding the culprit. I spoke to Britnae who claimed nobody else had called in with such a complaint. She offered us a $100 credit on our $800+ dinner. Not considering this a fair solution due to the severe effects suffered that evening, we asked her to elevate this complaint to their top management (something I have never had to ask before)! After not hearing back from Britnae after 2 weeks, I called and left a voicemail. It's now 3 weeks since we spoke to her and were promised a follow up and she has not returned my phone call...so disappointing! One of the guests who became violently ill was barely able to make it home in time to avoid pulling over to vomit on the roadside. Another guest was up all night with diarrhea and vomiting. The other two guests had stomach aches for the remainder of the evening. Even into the beginning of the next day nobody felt normal. This had to have been food poisoning. Almost as awful as the food poisoning is the silence from Mastro’s Ocean Club! As I said, Britnae promised to follow up with us but never did and has not even returned my follow up phone call. We have been coming to this restaurant for special occasions for years but after this experience we will definitely be forgoing it in the future.
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