Horrible Service. Much better options close by. - Mastro's Steakhouse Costa Mesa - Buy Reservations
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🤮 1/5 - Horrible Service. Much better options close by.
By 👻 @Mitch M, 09/06/2022 3:00 am
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We are beyond disappointed in Mastros for a variety of reasons. Unless you are 95 years old OR your taste buds no longer work I would suggest going to a better and more quality restaurant... Like WATER GRILL right across the street. We received a gift card from an employer 4-5 years ago and finally found time (and energy) to use our gift card. After checking in and ordering two drinks that came to $50+ we were told that our $150 gift card only had $.50 CENTS left on it. After the manager did some research, we were then told that our gift card was fraudulently used at a Mastro's in Florida the month prior (despite being purchased at this Costa Mesa location). We were upset but figured that Mastro's would handle the situation appropriately by providing a new gift card or at least crediting our meal the $150 (our meal was going to be $300+). Instead the GM came by and said that there was nothing that they could do to help, and passed along a 800# to file a complaint. He said that this "happens all the time" with their gift cards and that they would not credit our meal for the amount that was originally on the card. Unreal actually.... Mastro's has steaks that are $150 each and they cannot honor a gift card that was fraudulently used (probably by someone in-house) for that amount? The food and drinks are both subpar and there are SO many better options in the area to choose from. If we didn't have the gift card we would have never come in the first place. The GM had zero ounce of professionalism and was very rude to my husband and I who are both local to Costa Mesa. We have shared our feedback with all of our local friends and will not ever be back (even if we get a new card).
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