Disappointing Service.... - Mastro's Steakhouse New York - Buy Reservations
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🤮 1/5 - Disappointing Service....
By 👻 @ERiley828, 12/08/2021 3:00 am
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My sister and I dined at this location this evening celebrating our last vacation day in NYC. While the ambience of the restaurant was nice the service was horrible. We were seated right next to the singer in which the music was overbearing. The lamp on the table was not lit. We had to use the flashlight from our iPhones to read the menu. The waitress' attire was questionable. The front of the dress was extremely low cut... a lot of cleavage on display. Possibly, a nice form of entertainment for some patrons. Yet, for us it was annoying. Ironically, earlier in day we received a voicemail message confirming our reservation and informing us that the restaurant's dress code is business casual. The restaurant should remind the female staff of the dress code. The waitress did not check in to see how everything was going. Though she did run over to ask if I wanted another drink. Actually, I would like to sit in a less noisy area of the restaurant, have adequate lighting at my table and have a waitress who was genuinely concerned about my dining experience. For the price you pay to dine at this restaurant we were expecting exceptional service to compliment the food creating a memorable experience. Not tonight...
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