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😍 5/5 - Miller & Lux cares about customers!
By 👻 @Bill Y, 05/03/2023 3:00 am
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This is going to be different review as it is more about how Miller & Lux handled adversity than strictly about the dining experience. I was visiting for a large conference at the Moscone last week and my hotel was close by the Chase stadium. After the obligatory cocktail hours for the conference, I decided to eat something more substantial and found Miller & Lux highly recommended. So I walked on down from my hotel a handful of blocks. This is an upscale restaurant directly adjacent to the stadium. (Note, maps sometimes point you to wrong side, it is on the water side). Since I was by myself, I decided to sit at the bar and watch the remainder of the playoff game. The bar started filling in a bit and one individual, who looked like a professional athlete started being quite loud on his phone. I ignored him but at one point he decided to loudly diss the Warriors, and speak demeaningly at women in the bar despite having his girlfriend with him. She actually tried to apologize for him but it quickly got out of hand. The great part is how M & L staff, especially Tiff, moved in to settle things down. Miller & Lux did their best to make things right afterwards. They even contacted my hotel to offer their apologies I don't think anyone heading to an very upscale restaurant would go in expecting someone so belligerent but I appreciate what M&L did to handle the situation. Thanks Miller and Lux for going the extra mile! I'm looking forward to my next visit and hoping to try out more dishes on the menu.
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