I am going to start off by saying this is a beautiful - Mizu Charlotte - Buy Reservations
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🤮 1/5 - I am going to start off by saying this is a beautiful
By 👻 @S G., 04/09/2024 3:00 am
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I am going to start off by saying this is a beautiful restaurant. The style/decor and lay out is perfection from the hotel lobby and throughout the hotel. The sunset from this rooftop is also quite spectacular. Service: The hostess needs training. She provided a deadpan stare upon our entry with no greeting, simply "do you have a reservation"...I said "Hello" twice before she finally provided a proper greeting. Not a great start. Our waitress was very friendly and informative. I think they may have been short staffed because it took a long time for her to get back to us a few times for which she was apologetic. Food: I was unable to enjoy quite a few items on the menu because anything fried is fried in the same oil in which a popular allergen is cooked in...Shrimp. There's no reason why reused oil contains contents of popular allergens like pork or any type of shellfish. It was quite disappointing. I could not get fried red snapper or the potatoes or sweet potatoes in my roll...it was very limiting. But I'm grateful that I was informed because I did not carry my pen that evening so....that would've been disastrous Cleanliness: Tables weren't being cleared off and cleaned properly and we had to watch our waitress wipe contents off the table with her bare hand for us to sit. My biggest ick was when I went to the restroom and a waitress flushed the toilet, exited the stall and walked right outside the restroom without washing her hands. I was frozen in pure shock. Not a drop of water or soap. The thought of her touching eating utensils, cups, plates, tabletops, cards, receipts just made me nauseous. That behavior is 1000% unacceptable and quite frankly gross. I wish I had followed her to put in a complaint but I did not come to ensure health code protocol. I told my friend what happened and we left. I'm sad it ended this way and would've loved to return but with limited menu options due to a shellfish allergy and employees not washing their hands after using the restroom...I would not recommend.
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