I don’t know what is worse.. the ‘general manager’ or the service - Namos Dubai - Buy Reservations
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🤮 1/5 - I don’t know what is worse.. the ‘general manager’ or the service
By 👻 @Rae, 01/16/2023 3:00 am
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We arrived to nammos and proceeded to the table, the music was very loud, we asked to move outside which we were advised was full however we can be moved after drinks / starters. No one come back over to the table to move us. Next thing is, we had to ask 2 x colleagues to bring the drinks and food menu as we were sitting there for 5-7 minutes and no server to be found. Eventually a gentleman come over and assisted us with our first order and I actually had to ask him if he was our server for the evening as we didn’t even receive a basic introduction. When addressed this to the manager later on he said “this isn’t something that we do”. A very poor standard for such a “high class restaurant” Then, we was told the grill was “broken” so half of the menu was not available - absolutely shocking for a night of service . We ordered quite a lot of starters and felt full so cancelled 1 x pasta main with a random colleague that we had to flag down as no check back was completed to the table. However, 10 mins later both pasta dish arrived and we asked to remove the one we cancelled as we wouldn’t be able to eat it. The waiter advised not possible. At this point the night was completely ruined and we requested for the bill as we just wanted to leave. The bill arrived with both dishes of pasta on (both pasta dishes we did not even touch and left on the table as we were just done with the restaurant at this point). We requested to speak with the manager of which he took 10 minutes to come over to us. The “general manager” who gave us a fake name had a really bad attitude and told us the dishes cannot be cancelled even with notice. You would think as a gesture of good will considering the awful service we received that Nammos would be willing to remove 1 x dish from our check. We was refusing to pay for the bill and eventually got forced into paying the full bill in which we were very angry about. Overall, the whole experience was awful. I will never be returning to nammos. All they care about is the number of covers they do for the night, the money they are making and not the service. Can get better personalised service in Wagamamas.
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