NOT A GOOD EXPERIENCE - NEXT Restaurant & Bar Atlanta - Buy Reservations
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🤮 1/5 - NOT A GOOD EXPERIENCE
By 👻 @Zarijazz, 11/30/2019 3:00 am
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I want to tell you about the one of the absolute WORST restaurant experiences I had last night. It was at your Lenox Atlanta, GA location.
1. the restaurant was NOT crowded around 7pm (Black Friday, 2019) so to not have the hostess around the front for almost 5 minutes was crazy. As we waited for her to come we saw wanted a table outside the bar/patio space however all tables were dirty-this is where the hostess was located trying to clean up.
2. We finally got seated asking for a hightop at the bar, our server was NO WHERE around so another server for another section took our order after we flagged her down. We ordered drinks only to be told one of the drinks on your fall menu is NOT available and has NOT been available for OVER A MONTH because you don't have the ingredients-what the heck is that???? why is it still on your menu? Change your menu or put a Line THROUGH that drink on all your menus so no one tries to order it. A month? Really??
3. our meatballs finally come and guess what?- Yep the are COLD through out. The craziest part about that when we flagged down the server (again NOT the server from our area because she kept disappearing) she said "they are cold in the middle huh". For her to say that so nonchalantly let us know this must be a 'habit' from the kitchen or something that happens often.
4. We we so done with this place after all the mishaps asked for the bill- YEP you guessed it, it was NOT right. This was horrible horrible service from the beginning to the end and not ONCE did the manager come to check on us or say anything. This location is BAD!!! You guys need to get this together-I will not be back to this location and I will tell my experience to my friends and family.
Customer Service is part of the experience when you dine out-and this was a bad experience.
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